CSV-1560 Ethernet problem

Updated 21 hours ago in Docking Station
5 on 08-01-2018

Hello,

I have a CSV-1560 (USB Type C MST Charging Dock) connected to a MacBook Pro from 2017 with Touchbar (current macOS 10.13.2).

It all works fine, except for the fact that the Ethernet adapter
doesn’t wake up after sleep (everything else like USB, HDMI, Sound
does). I need to shut off und and on again the dock to enable Ethernet
again.

Any hints on how I could make the Ethernet wake up correctly?
Thanks!

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0 on 09-01-2018

Good day Traindriver,

Sorry to hear this.
I do think we have a firmware update for this product. I will have [email protected] send that to you.

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3 on 09-01-2018

Thanks for your quick reply! I got the link to the firmware update, and I followed the instructions exactly, but the updater always tells me “device not found”.

Do you have any more tips for me?

Thanks!

6 days ago

Hi Traindriver,
So connecting the Docking Station to Notebook and connecting it to power, the program does not give you the option to click omn the refresh Icon ?

6 days ago

Exactly. 

I ran it as administrator. I first started the program, then connected dock and PC and finally power. I even tried again with unplugging everything else from the notebook and the docking station, still doesn’t work.

21 hours ago

Sorry for the delay, it sounds like the Docking works fine and there is just an issue with the USB Ethernet driver.
Any chance of trying to run that upgrade program on a Windows machine ?

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