MacOS 10.13.4 Update – USB to HDMI issues – display not detected

Updated on 09-04-2018 in Adapters and Cables
8 on 01-04-2018

Hi,

Since updating to 10.13.4 MacOS, my external display is no longer being detected.
I have tried rebooting and reinstalling the necessary drivers to no avail. It was working fine before the update.
The Apple update seems to have been in relation to the display and may have caused this. Could somebody look at the driver for macOS for the USB to HDMI adapter? (USB 2.0)

Thank you

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0 on 03-04-2018

Hello Anon,

Which product do you have? 
Itmecode shoudl be something iike “CAC-1504 or CSV-2300H” ….
What system you have?

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0 on 03-04-2018

The sticker says D17-00245985

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1 on 03-04-2018

Looks like it’s CSV-1474

on 04-04-2018

Hi Anon, thats it CSV-1474.
Just got word of that issue, unfortunately Apple updte 10.13.4 was quite intrusive…
DisplayLink (maker of the Video Chip and Driver software) also recently posted these topics …
https://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled

https://support.displaylink.com/knowledgebase/articles/1849327

Iw ould advise to roll back to 13.13.3

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1 on 04-04-2018

Any chance you guys will update the drivers?

on 05-04-2018

Hi anon,
Yes of course, this is a high priority and very important to us to get such functionality back working again for our customers. We are doing all we can together with Displaylink to fix this. Unfortunately the only thing that changed was the MAC OS update, so we most probably will need cooperation from Apple on this one. “Unfortunately” because that might take more time to solve the issue.

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1 on 06-04-2018

Hi,

Is it reasonable to ask at this point about a driver release date?

Thank you

on 09-04-2018

Hi anon,
Sure you can always ask.
Just don’t have a date for you yet 🙁 
We know DisplayLink is really doing all they can to get Apple to cooperate, because all products from all brands with DisplayLink Chips stopped working after MAC OS update. Normally Apple will fix similar issues cause by OS Updates in about 1 month. But again this is just an edjucated guess.

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