Have you seen my message?

I’ll check if it has to do with the wireless setup. I’ll update you asap.

Meanwhile, might be an option to reach out to support@club-3d.com
They might have more insight in this.

Thank you. I found out today that the problem only appears when I switch from HP to Dell. When switch back to HP, it works. I further found out that the Dell is using VPN to the LAN.

Is your whole system up to date?
Windows
BIOS (this is most important)

Check the Bios of the Dell if it allows none Dell docks to be accepted via the USB-C, it’s something new from Dell trying to make USB not Universal…

I just checked with a Dell XPS (USB-C 3.2) and a Intel NUC (Thunderbolt4). and for me it seems to work with a wireless mouse.

I connected all peripherals first, then connected USB-C to source, then power.

Hope it helps!

Thank very much. I checked everything and found no hint. The set-up is up-to-date. I reconnected everything twice. Unfortunatly no change. So I returned it. Maybe just bad luck. Kind regards