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RE: Club 3D Radeon R9 290 royalAce, blackscreen

RoyalKing

Home › Forums › Club 3D Radeon R9 290 royalAce, blackscreen › RE: Club 3D Radeon R9 290 royalAce, blackscreen

14-07-2015 at 10:10 #2593
RoyalKing
Member

Hi NatExpressen, thank you for contacting us and unfortunate to hear that you are experiencing issues with your card. Before sending your card for RMA, can you let us know if any previous graphics card has been installed in your system? If yes, was it an Nvidia or AMD card? And if yes, do you know if any previous driver version has been completely sweeped from your system? If possible, do you have a way to cross test with a different card in your system and/ or with the R9 290 Ace in a different system? Thanks!

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