Really Arter sending emails for more than a week now and send on their messenger without reply ... cant believe such terrible customer experience .
From 16 same email they replied once and her is their reply
3D club reply “
”Dear Mina ,Thank you for your mail. Have you tried connecting a different HDMI cable? Could you please let us know which HDMI cable you have ?
Best regards
Club3D Support
my email
It’s been now a week and I’m sending you a small problem happens when I blindly purchased your product as people says that your support reply on the spot ..
I which this time I find someone to reply me back before returning the adapter back to amazon ...
you guys are professional company and I don’t know why I’m sending email since Friday with no answer.
This is my forth message without reply ?! Please advise ASAP.
I just purchase two days ago CAC-1180 for my Mac mini 2014 connecting with lg 65sk8000
I am getting 4k with 60hz on the default but if I turned the tv off or the Mac restarted I have to disconnect and plug it with Hdmi then reconnect it with the adapter ,
Please advise me what’s the best way to get rid of this issue.
I am using the latest version of Mac OS X 10.14.5 and yes l am getting 4K 60hz with the adapter without SwitchResX or any third party app
The problem is as described earlier when I turn the tv or Mac mini restarts it go to blank screen and I have to unplug and replug the adapter to get it work
Yes I tried with 3 HDMI high speed which work wonderful with my Apple TV and support Dolby Vision ... same problem every time my Mac Mini or the Tv shutdown I get no signal !! I have to unplug the adapter then plug the HDMI directly to the Mac mini to get signal then I replug the adapter again to get it work!
Please please it’s been a week and I am sending emails without any reply so please take my case until we reach a solution.
As mentioned It’s Mac mini 2014 and latest OS X
Tv Model LG 65SK8000
Please advise and waiting for your reply ASAP .
Thanks in advance
Mina