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CSV-1593 LAN crashing

Updated on 30-03-2022 in USB Type C
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8 on 28-03-2022

Hi,

Just bought the CSV-1593. Connected it to my Surface pro to connect 2 monitors and LAN.

Monitors are working fine. 

LAN not so good. It works for about 10 minutes then the stops.

eventlog 

Call AX88179RegisterAdapter() failed.

Set OID complete failed.

 

After disconnecting usb-C and reconnecting it works again for 10 minutes.

removed the device in Devicemanager and scan for new and reinstalled it but still the same issue.

Is there a driver for the CSV-1593 to fix this?

 

 

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Baak 0 on 28-03-2022

Which Surface pro exactly?

Are there any other peripherals connected to the hub or the Surface?

Which operating system?

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MikeB 0 on 28-03-2022

Its the i5 version with 8GB 64-bits. Windows version is windows 10 enterprise.

Only 2 monitors connected and the LAN cable

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Baak 0 on 28-03-2022

Surface 1 2 3 4 5 etc? 😛 I can;t find the exact version you name. Can you provide a link to it?

Does this problem also occurs when only connecting the LAN cable? Not including the displays? What resolution and Hz are the displays running at? Might be a bandwidth issue on the Surface, but I can’t know for sure.

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MikeB 0 on 29-03-2022

Surface Laptop 3 Model 1867:1868 i5

I will test without te monitors connected first.

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MikeB 0 on 30-03-2022

Monitor resolutions

resolution 1 2256×1504 59,999Hz

resolution 2 2560×1440 59,951Hz

resolution 3 1920×1080 60Hz

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MikeB 1 on 30-03-2022

looks like when only LAN is connected it keeps working.

Baak on 30-03-2022

And 1 Display + LAN?

2 displays with 30Hz +LAN?

1Display 60Hz + 1Display 30Hz +LAN?

Trying to figure out where it goes wrong. As you see it does work what it should do, gives LAN and does output 2 displays.

I assume that it take to much bandwidth from the USB-C when you run 2x60Hz.

 

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MikeB 0 on 30-03-2022

Ok I will start testing all of the options and will let you know

 

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