CSV-156W100 DOCK PROBLEMS

Updated on 05-09-2022 in Docking Station.

Close
Delete

5 0 on 01-09-2022

shayneraitt

I have a client that has 50 CSV-1564W100 with an HP 64T35ut 455 G9 notebooks. When they are hooked up they randomly disconnects the monitors. Sometimes you can get them going again by disconnecting and reconnecting. Sometimes not at all. Thoughts???????

Reply

3 0 on 02-09-2022

Baak

Is the Bios of the G9s up-to-date? Have a look on the below link

https://support.hp.com/us-en/document/ish_5789324-5789376-16

Insert Image Size must be less than < 5MB.

Save

shayneraitt

yes.

shayneraitt

Is there a tech support number to talk to someone?

Baak

You could try [email protected] maybe they’ll be able to help.

0 0 on 05-09-2022

Baak

Could also be that the USB power saving is on.

When USBs are not connecting or are disconnecting, most of the times its from the Source/Laptop or PC USB configuration settings

I suggest to go to Device Manager and under USB – you could try disabling the USB Power Management Setting:

Also I suggest to Uninstall/ or disable USB Devices that are not longer used.

Note that USB devices will always be installed when needed but they need to be manually uninstalled or disable to avoid conflicts.

Insert Image Size must be less than < 5MB.

Save

Reply