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While using the CAC-1504, the video signal suddenly breaks and returns

Updated on 02-10-2018 in Adapters and Cables
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7 on 19-09-2018

Nice to meet you.

I play video of UHD 60p using iMacPro (2017) with movie playback software called “millumin”.

There are two iMacPro in the same environment, one is output with HDMI 2.0 with CAC – 1504 and the other with DisplayPort 1.2 with CAC – 1507.

I thought that both are working very well, but the external output is suddenly interrupted at the rate of once every 20 hours with CAC-1504 and it returns.

The movie continues to be played on the playback software while it is interrupted and returns.

There is no such problem in CAC – 1507.

I am in trouble because I do not know why it will be like that.
I’m happy if you give me hints for solution.

The specifications of iMacPro I use are as follows.

· MacOS High Sierra (Ver 10.13.4)
· Processor 2.3 GHz Intel Xeon W
· Memory 128GB 2666MHz DDR4
· Graphics Radeon Pro Vega 64 16368MB
· Storage 2 TB SSD

Thank you very much.

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MST1407 0 on 24-09-2018

Good day minmin,

Sorry for the late reaction.

Please send an emial to [email protected] so theu can send you the latest firmware for the adapter.

 

 

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minmin 1 on 24-09-2018

Hello.

Today I sent an email to your support team.

Thank you.

MST1407 on 25-09-2018

thanks

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minmin 1 on 26-09-2018

こんにちはMST1407

サポートからファームウェアを入手して申し訳ありませんが、Windows用のようです。

Macでは、アップルのOSアップデートに依存するため、ファームウェアをアップデートするのは難しくありませんか？

私は無知のために申し訳ありません…

MST1407 on 26-09-2018

Good day minmin,

I am sorry to inform you that the updater program does not work on MAC OS, so firmware update for the adapter needs to be done on a Bootcamp or WIN system. Very sorry about that.

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minmin 1 on 02-10-2018

Hello.

I was attempting to firmware updates from Windows10PC, but it does not work.

Run the AuxUpdete_0_08.exe on the desktop, but we chose the graphics card to display the “No graphic card found!”.

Firmware updater it’ll also corresponds to Windows10?

Thank you.

MST1407 on 02-10-2018

Hello minmin,

The updater programm works on WIN10. Please connect the adapter to the Graphics output on the source system, and with HDMI cable to a screen and turn that on.

Please do check the USB C output on the source system is able to output a video signal, becuase not all ISB C outputs can do that. It needs to have support for DisplayPort Alternate Mode or Thunderbolt specs.

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