Black screen for milliseconds with CSV-7200H

2 replies

Hi,

i have the CSV-7200H since one day and got also the black screen for some ms. Cables OK. resolution OK, power ok.  I’d be really grateful if you could send me a non-HCDP and the HCDP firmware too. So I could test if the HCPD is the problem or not. THX so much!

I don't think MST hubs have different firmwares for dealing with HDCP.

What display are you having a problem with?

Did you verify that the display doesn't have black screen issue when connected directly (without the MST hub)?

I have a display that does go black momentarily periodically if the brightness is set over 80%. I think it's getting old.

What chip does the CSV-7200H use? If you can get the DPCD info, it may have the information.

If it's a Synaptics chip, then you can get some utilities in the Microsoft App Store that can get more info, backup the firmware and update the firmware (if you have an updated firmware).
https://www.synaptics.com/products/video-interface-ics

https://apps.microsoft.com/detail/9nrk6tg8vcnx?hl=en-US&gl=US
https://apps.microsoft.com/detail/9mw1dzdnkvbv?hl=en-US&gl=US
https://apps.microsoft.com/detail/9nrk6tg8vcnx?hl=en-US&gl=US
https://apps.microsoft.com/detail/9pmrbpftmtmc?hl=en-US&gl=US

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