Flickering and black screen for 0.25s – CAC-1010 – CLUB3D DisplayPort to DVI-D HDCP

Updated on 01-06-2025 in Adapters and Cables.

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27 0 on 16-11-2024

SantaClauss

Hi there, I hope you’re doing great !

I’ve bought this adapter to try and help me get my 144hz up for my monitor, Acer GN246HL.

First half day went good, but today it seems I get hit with flickering of up to 0.25s turning black and back, and also the snowy screen happened once too like the following : https://images-na.ssl-images-amazon.com/images/I/91FZ5wqmRNL._SL1600_.jpg

Really like the adapter but trying to look into what I can do to get this properly working.

I9-14900KF,

Windows 11 Pro,

NVidia GeForce RTX 4080 Super,

Acer GN246HL,

Thank you !

0 0 on 18-11-2024

Wiktor

Hey Santa! 😊

Does this issue occur at all resolutions and refresh rates?
What type of cable are you using?

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0 0 on 18-11-2024

SantaClauss

Hey Wiktor, thanks for answering.

I use a DVI Dual link cable from my monitor to the adapter.

My monitor is set at 144 hz.

Resolution is 1920 x 1080, 144Hz.

I _THINK_ it seems to happen only when some content is on screen. Namely I was watching Netflix at some point and was getting these flickers.

Thank you

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1 0 on 20-11-2024

Wiktor

Hi Santa,

Thanks for sharing the details! 😊 Unfortunately, since the cable isn’t one of ours, we can’t provide direct support for the issue. That said, I’d recommend checking out our CAC-1223 DVI Cable – it’s a reliable option for high-quality signal transmission.

By the way, is your monitor’s HDMI port currently in use? If not, switching to HDMI could be a great solution! It’s generally more stable and might save you some trouble in the long run.

Best regards,
Wiktor

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tiizzon

Hey can u send me the Firmware too ?

6 0 on 20-11-2024

SantaClauss

Hi Wiktor and everyone,

Thanks for the suggestoin, the monitor does have a HDMI, and is indeed not used since the purchase of Club3D‘s adapter.

Sadly, this HDMI port from the Acer GN246HL is somewhat of an old version of HDMI, which offers no possibility to get to 144hz. Hence the reason to purchase Club3d‘s adapter.

By the way, it works, but when I show some content it then stops to work, so I’m in no doubt the cable works properly, which is the same cable I’ve been using before and that I can properly test on other computers working at 144hz without the issue of course.

Which leaves the adapter, which seems to have had these kind of issue if I look at other posts where it has been suggested to download some files to try different modes on it.

I’m not going to lie, I thought this is where we were going to go supportwise.

Isnt there tools to diagnostic the adapter ?

Thank you !!

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flyinfriend

I also have the same active adapter display port to dvi and it has the same issue. Based on the other posts it is an issue with the handshake between the monitor and the adapter for hdcp. I emailed the info email to request the utility for a firmware update to the non-hdcp version as this has been the solution for others but never received a reply. Would you please post a link to the utility to update the firmware to the non-hdcp version.

SantaClauss

Hi @Flyinfriend, they are also ghosting me. No answer through the support channel. Which email hajve you communicated to ?

This one “support @ club-3d. com” ?

Wiktor

Hi guys, firmware sent to you both 🙂

SantaClauss

Hi guys, firmware sent to you both 🙂

From Wiktor

Thank you very much.

SantaClauss

Hi Wiktor, so far, I have not seen any flickering, hopefully this will have fixed everything. Thank you.

rambo67676767

Hi Wiktor and everyone,

Thanks for the suggestoin, the monitor does have a HDMI, and is indeed not used since the purchase of Club3D‘s adapter.

Sadly, this HDMI port from the Acer GN246HL is somewhat of an old version of HDMI, which offers no possibility to get to 144hz. Hence the reason to purchase Club3d‘s adapter.

By the way, it works, but when I show some content it then stops to work, so I’m in no doubt the cable works properly, which is the same cable I’ve been using before and that I can properly test on other computers working at 144hz without the issue of course.

Which leaves the adapter, which seems to have had these kind of issue if I look at other posts where it has been suggested to download some files to try different modes on it.

I’m not going to lie, I thought this is where we were going to go supportwise.

Isnt there tools to diagnostic the adapter ?

Thank you !!

From SantaClauss

hi, can you send me the firmware aswell?

5 0 on 21-11-2024

flyinfriend

Hi, I had tried the [email protected] a couple of days ago but no reply yet. I know there is a firmware utility they can provide to change from hdcp to no-hdcp mode so I’m wondering why Wilton didn’t provide it. Hoping he will come back on and reply to you. I have the same monitor as you I believe and the exact same issues.

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Wiktor

Firmware has been sent, tell us the results! 🙂

SantaClauss

Hi, I had tried the [email protected] a couple of days ago but no reply yet. I know there is a firmware utility they can provide to change from hdcp to no-hdcp mode so I’m wondering why Wilton didn’t provide it. Hoping he will come back on and reply to you. I have the same monitor as you I believe and the exact same issues. From flyinfriend

Hopefully this will work for you !

Thank you Wiktor.

flyinfriend

@Wiktor Thank you for the utility. I have updated the firmware to be non-hdcp and will be testing to see if the issue shows up again. Thanks very much for the help.

@SantaClauss I hope this upgrade works for you!

Tom

SantaClauss

@Flyinfriend, I hope everything is working better on your side !

Schoeffes

Hi,
I am experiencing the same flicker issue for HDCP handshake. Could you please provide me the firmware?

0 0 on 28-11-2024

flyinfriend

The update to the non-hdcp seems to have resolved the issue as it hasn’t occurred since the update. Glad it is working for you too!

Thank you for your help Wiktor, appreciate it!
Tom

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2 0 on 30-11-2024

MTECH

Hi Wiktor,
I have the same monitor as @SantaClauss and I’m having the same issues. I’d be really grateful if you could send me the non-HCDP firmware too. Thanks so much!

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tiizzon

Hey can u send me the Firmware too ?

SantaClauss

I still have the file if required.

1 0 on 27-12-2024

tiizzon

Hey can u send me the Firmware too ?

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SantaClauss

I still have the file if required.

3 0 on 16-04-2025

2beers

Hi,

i have the CSV-7200H since one day and got also the black screen for some ms. I’d be really grateful if you could send me a non-HCDP and the HCDP firmware too. So I could test if the HCPD is the problem or not. THX so much!

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SantaClauss

I still have the file if required.

joevt

The CSV-7200H does not use the same firmware as the CAC-1010

2beers

Hi joevt (now i see:)):, my question belongs to the CSV-7200H and if there is a version or not? So I can work with these randomly occuring black screens but from time to time i have to wait, its not so nice… THX again!