Hey
i am a proud owner of a R9 290 3 months old brand new. However i occurd some problems and these became extreme annoying in the past few days. My system is this one http://imgur.com/a/qS7o5
While playing any kind of game whice requiers a good amount of GPU power my screen goes randomly black. this could be happening within a minte or within hours. i tryed to capture it but every time i try to capture it it never shows up.
At the time my screen goes black i see some vertical stripes for 1 sec. after those stripes dissapeared my screen is completely black and cant do anything anymore. The only thing i can do is Manually reboot my PC by pressing the reset switch. What i did notice is when the screen goes black my sound starts to loop. While being in a Skype call they still can hear me and i also can hear them. so somehow im not getting any display anymore. My card isnt overheating its getting to a max 60-70 degrees
My specs are
Intel I5 4440
R9 290 Royalking
Coolermaster G550M
Msi H81M P33
R9 290 Royalking Crashing time to time
Hi,
Do you have the latest BIOS update on your mainboard? The latest version is 1.9
You can find it here
Also please make sure that you have the latest Windows update, please also click the Check Windows update online under the Windows update window once updates has been checked or completed. It will normally find more updates
Are you overclocking your system? If you are, please check if by placing the mainboard default BIOS settings you experience the same results.
Please try to give more information of your system such as the OS, I found that the latest on board audio drivers is from May 14th. Also make sure that you also have the latest system and Chipset drivers
Hey
Yes i have to most recent Bios update.
I also have the most recent windows update
My system isnt overclocked.
All my drivers are up to date.
I am using AMD gta 5 beta drivers
i Underclocked my card
Putted power limiter to 50% MAX
Running Windows 8.1
For more specs check my link
http://imgur.com/a/qS7o5
Can you uninstall the current driver and use DDU to remove all vga drivers? Please install the driver again once is done.
Make sure you boot into safe mode before running the program.
Hi,
Can you send a mail to [email protected] and detail your graphics card model and serial number to verify if we can send you a new BIOS update?
Thanks.
Paul wrote:
Hi,
Can you send a mail to [email protected] and detail your graphics card model and serial number to verify if we can send you a new BIOS update?
Thanks.
Hey man
i sended them on the 28th of may a mail that i need a new bios update. on the Thirth of june i got a reply that they needed pictures of my card. so i sended them on the 3th of june. Still i dont have any kind of reply for my card. i am still experiencing problems with my card. When im playing Gta 5 it crashes every 10-30 minutes. if i go to my windows event log. i see that the AMD display driver stopped responding
i managed to capture some on camera will post link
The part that makes me crazy is that i spended 300 euro for this card and now i need support and it takes over 2 weeks to reply. I am facing this problem for 4 months. tryed several things and many forums. Are they sleeping at support? Could u please tell them that i need some urgent help for my new bios driver
https://youtu.be/ndtbUXZCelQ
Paul wrote:
I will contact the support department to check the situation.
Sorry for the late reply.
it shows 360P while i rendered it in 720P might because its just online.
https://youtu.be/BvbLrhX34ao
