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CSV-1580 freezing & restarting

Updated on 23-11-2022 in Docking Station
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7 on 19-09-2022

Im using a CSV-1580 dock station with an XPS 13 Plus Laptop (12th gen Intel CPU) + 2 monitors & sometimes it works fine for a few hours but then the laptop starts re-initializing the screens & everything gets freezed for ~5-10 seconds. Sometimes it falls into some sort of a loop & keeps reinitializing the connection w/ monitors.

When I use another dock station with 1 monitor then everything seems to be fine. Ive also tried to connect 2 monitors directly to the thunderbolt ports with no issues so far.

Is it something known?

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Baak 0 on 19-09-2022

Do you use adapters from the CSV-1580 to your displays? and what resolutions are you trying to achieve?

Which Displays do you use?

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Varg 5 on 19-09-2022

I’m using 2 DELL S2721DS, I’ve tried 2 resolutions: 2560×1440 & 3840×2400 – it fails in both cases.

Both monitors are connected with the provided Club3D adapters.

Baak on 19-09-2022

Which adapters are they? As the DELL S2721DS has HDMI and DP. Please note that the displays native resolution is QHD 2560 x 1440 bij 75 Hz. 3840×2400 is not supported by the displays.

To my knowledge the CSV-1580 only comes with a cable and no adapters are supplied with the hub.

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Varg on 19-09-2022

Indeed, 3840×2400 is the screen resolution of my laptop. Im using 2560×1440 w/ the displays.

The monitors are connected using DP (Club3D CAC-1557 adapters).

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Baak on 19-09-2022

Could you check your USB settings on the power management Tab?

Might be that the USB is shutting down after a few hours.

 

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Varg on 20-09-2022

These settings look good, also the issue happens while I’m using the laptop.

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Dana on 23-11-2022

@Varg Did you get a good resolution to this problem?

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