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Mouse and Keyboard keep dropping connection – CSV-1564W65

Updated on 13-08-2024 in Docking Station
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7 on 24-07-2024

I’ve been having this issue for about 2 weeks. the mouse and keyboard keep dropping connection from the dock. sometimes one will do it, sometimes both. it’s incredibly frustrating.

recently updated firmware & OS on the computer in hopes it would resolve the issue, but did not. any advice?

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Baak 5 on 25-07-2024

Does this happen from all USB ports on the dock?

AFS86 on 25-07-2024

yes, i’ve tried moving the connectors to the different ports and it keeps doing it.

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Baak on 25-07-2024

What are the power settings of the USB?

Try to configure what your laptop does after going to sleep.

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AFS86 on 25-07-2024

this is what i found when i went into device manager.

i’m unable to change the power settings as i don’t have high performance option.

 

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AFS86 on 25-07-2024

problem is with the missing drivers code, there are no drivers for the USB ports, or dock.

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Baak on 26-07-2024

As far as I know the dock has no new firmware.

Have you tried uninstalling the Controller and let Windows reinstall it again?

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