@

no display! (black screen) R9 290x Royal King

Updated on 04-05-2015 in R9 290 Series
Unfollow
18 on 12-04-2015

I have a R9 290X Royal King. After a few minutes of gaming, or any graphical intensive work, I lose signal to both my monitors. Is there any fix? The computer is still working but I’m unable to see anything. I would have to shut down my pc and restart it to get signal again.

Cancel
 
  • Liked by
Reply
Paul 3 on 13-04-2015

Hi,
I think you probably have a driver issue. Can you remove and reinstall the latest Catalyst driver?
Check if your power supply meets the system requirements of the card.

Thujan123 on 13-04-2015

I have a xfx 850watt black edition PSU. I tried 14.12 and the 14.9 drivers. Issue persists.

Cancel
Paul on 13-04-2015

Hi,

Have you updated your mainboard BIOS? Do you overclock your system?
Please detail.

Cancel
Thujan123 on 13-04-2015

My motherboard is as rock z87 killer. It is up to date at version 1.50. I overclocked my CPU to 4.5ghz and it is very stable at 1.3volts. I5-4690k. I only lose signal when my GPU is under great loads such as during a benchmark (heaven).

Cancel
Show more replies
  • Liked by
Reply
Cancel
Cancel
Thujan123 4 on 13-04-2015

I have only over clocked my CPU to 4.5ghz. Nothing more and it is stable and stress tested.i5-4690k. My bios version of my motherboard is up to date and games were working fine about a month ago. I only lose signal when the card is at full load at about 80 degrees or so. After a few minutes.

Paul on 13-04-2015

Hi,
Can you save your settings in the bios and test it at default settings to see if you have the same problem?

Cancel
Thujan123 on 13-04-2015

At stock bios settings the problem still does persists. After 10-20 minutes or so I lose signal to both displays. When gaming.

Cancel
Thujan123 on 13-04-2015

I’ve only had this card for a year and it’s failing on me… 🙁

Cancel
Thujan123 on 14-04-2015

I’ve tested my system with a sapphire r9 270x and it works fine. It must be the r9 290x at fault, I submitted my RMA information.

Cancel
Show more replies
  • Liked by
Reply
Cancel
Cancel
Thujan123 0 on 13-04-2015

I am trying that now, I got back from school. I’ll see if that does the fix.

  • Liked by
Reply
Cancel
Cancel
Thujan123 1 on 17-04-2015

I still do not have a fix to my video card crashing issue. I would very much appreciate a solution. I tried a new bios but it only made the problem worse and I reverted back to the original.

Paul on 17-04-2015

Hi Thujan,
Please send the card for service to your local supplier.
If you have further questions please let me know.

Cancel
Show more replies
  • Liked by
Reply
Cancel
Cancel
Thujan123 3 on 24-04-2015

I sent my card to rma and I have gotten no word about it. It should have arrived by canada post two days ago. the rma # is  201504032. I emailed the tracking number as well. It should be delivered.

Thujan123 on 24-04-2015

It was sent to the Toronto location.

Cancel
Paul on 24-04-2015

Hi Thujan,
We will receive the card early next week at our service center.
Keep you posted.

Cancel
Thujan123 on 01-05-2015

Any news about my card?

Cancel
Show more replies
  • Liked by
Reply
Cancel
Cancel
RoyalKing 1 on 04-05-2015

Dear Thujan, your card was received on the 28th in Toronto. According to our RMA department a confirmation was sent by email but I understand you have not received it?
The card will be returned this week. As soon as I get more detailed information I will update you.

Thujan123 on 04-05-2015

Thank you for the update, I did not receive an email. Is my card fixed?

Cancel
Show more replies
  • Liked by
Reply
Cancel
Cancel