CSV-5300 with the Surface Pro 3

I have tried your suggestion and that will sometimes work as well, but it is similar to the process to what I am already doing with disconnecting, rebooting and then reconnecting the Surface each time I want to use the MST Hub. 
I guess I am hoping for a solution where I can disconnect my Surface from the docking station and the MST Hub and then reconnect it without having to reboot. 

My surface pro 3 / MST CSV-5300 set up with 1 HDMI and 2 DVI screens and docking station which has been working OK since 19th Dec has suddenly started having a similar problem following a wake from sleep in the dock.  I now cant get it to drive 3 screens at all ( the best is 1 DVI screen not the HDMI) whether dock connected or plugged directly into the Surface despite reboots in or out of the dock. I have checked the screens and cables individually.  Any suggestions or am I going to have to return the MST under warranty?

Hi Paul

Thanks I have got all the updates applied and have now swapped my CSV-5300 for a CSV-4000 with new cables to see if the updated technology would help but I'm still stuck with only 2 displays working concurrently at any resolution.  My configuration sequence is
Surface Pro 3-i7-500GB powered up.
mDP-DP passive adaptor connected to Surface mDP port and CSV-5400 powered up.
CSV-5400 DP Port 1 DP-HDMI passive adaptor connected to Dell ST2420L display and set as main display. Surface display disconnected in display settings.
CSV-5400 DP Port 2 DP-DVI passive adaptor connected to Dell ST2210 display.
Duplicate desktop in display settings then extend desktop to Dell ST2210. Both displays working OK at 1920 x 1080 resolution so far.
CSV-5400 DP Port 3 DP-DVI passive adaptor connected to Dell 2009W display. Displays all recognised in display settings but any attempt to duplicate or extend the desktop to the 3rd display fail whatever the resolution.  The same happens in any combination of ports on the CSV-5400 or order the displays are connected in.

Any suggestions?

Hi Richard,
I will run some test tomorrow and see if i can replicate your issue.
Regards

Hi Paul

Following endless trouble shooting and swapping cables I still cant get the CSV-5400 to work properly. It wont even support 2 screens on HDMI at all. When it was working with 1 HDMI and 1 DVI and I swapped the MDP2DP6IN 6 inch input cable to a MDP2DPMF3 that was 3 ft long  and specified to work at 21.6 GBbps it would not sync to the 2 screens again.  I confirm that I have pressed the scan button appropriately. All these troubles only started on 18th Jan ie after the graphics card was updated to v10.18.14.4029 and I am now wondering if that is the root cause. even though it seems ok on your surface 2.

All Microsoft support could suggest was refreshing windows which I have done but there is no change, 3 screens will not configure

Hi Richard,
On the MST Hub you have a white sticker attached with a code and firmware version. Can you tell me which version is it?

Its wrapped round the flying lead
BSV-5400
REV:A0-2.1 FW:041A
1448

Hi Richard,
The latest revision is the 0.45, can you send it back to us so we can update the firmware or have it replaced?
Please copy or make a screenshot of this thread and send it to [email protected]
Hopefully it will resolve your problem.
Note that the surface can only support 3 external screens when the surface screen is off. You can always use the CSV-5400 on a discreet graphics card to support up to 4x 1080p screens.
FYI

Thanks I will contact my supplier TechDNA.co.uk first as I am based in the UK.
If I did go for a discreet graphics solution which card would you recommend?

Hi Richard,
For a discreet card it really depends what you want to do with multiple screens.
If you want to go on the budget side I recommend a Radeon R7 260X, it offers decent performance and you can add up to 6 displays by adding a MST Hub 1-3. If you are thinking of doing some serious stuff with multiple screens I suggest to get a R9 290X series card.
Let me know what you want to do and I recommend you a card.
Regards

Hi Paul
When you said discreet I was thinking card external that I could plug into the docking station using USB3 and then displayport to the CSV-5400 with 2 HDMI and 1 DVI displays. The main use is for workflow productivity with simultaneous access to Office 365 apps, browsing and one display streaming 1080p video.

Hi Richard,
A discreet graphics solution to plug into a Docking Station it really depends what connectivity has on the source, in this case your tablet, notebook or desktop and also the docking station you have. This review might help you in your inquiry

Thanks, those are way more than i would want to spend. I was purely thinking of a relatively cheap contingency plan to get 3 displays working on my Surface Pro 3 + Microsoft docking station having invested in the CSV-5400 in case the firmware upgrade doesn't provide the solution. So you wouldn't recommend the CSV-2302 USB 3.0 to Displayport 4K Graphics Adapter which is £84 GBP to drive the CSV-5400 connected displays?

Hi RIchard,
You cannot power the CSV-5400 with the CSV-2302, this is not possible. The MST Hub needs to be connected directly to the Surface DP port.

Hi Paul
I have returned my CSV-5400 to Club-3D and have got the firmware updated but sadly it has still not fixed the problem.  I am now back to square one, only 2 displays will work concurrently and 2 HDMI + 1 DVI or 1 HDMI + 2 DVI wont.  Any further suggestions?

Hi Richard,
Did you turn off the Surface display to obtain the third display?

Hi Paul
Yes I disconnected the Surface display before connecting the 2nd external.  The SP3 i7 is also supposed to drive the Surface  display + 2 external in your table above and it wont do that either.

I have contacted Microsoft Surface Support again who have said they can not help any further as the Hub configuration is not officially supported.  As Club-3D advertise the Hub connected to a Surface pro with 3 displays I am utterly frustrated that no one can offer a solution

Hi Richard,
We are in the official program of Designed for Surface, therefore the product is supported. I find it disturbing that they claim that it is not officially supported.

Hi Paul
It is some time since the last post since I had virtually given up getting 3 screens to work again on my Surface Pro 3.  But it seems that the recent Surface Pro 3 System Hardware and Firmware updates have fixed "something" so that now 3 displays work again using the CSV-5400 with 1 HDMI and 2 DVI, despite Microsoft Surface Support never acknowledging that they ever had a problem.  Using the Surface display with 2 external displays works as well. Thanks very much for all your help. Regards Richard

Hi Richard,
Thank you for your feedback.
I am glad that with the latest updates is making our lives easier hehehe...
Good to hear and keep us posted.