CAC-1070 and 1170 HDMI 2.0 adapter feedback topic.

Hi Jordan,
That cable looks of a good quality, it even states it is an Active Cable which is normally not necessary up to 3 Meters/10Ft. Since the Adapter is also active, perhaps the combination gets "too active" ... you have a possibility to try a good quality passive cable ?

I have a feeling that some folks that are having (cable related) issues is due to EMI interference that may be affecting the signal from the adapter to TV.  Since the CA-1070 is an active adapter, there may  be a possibility that EMI interference could be being introduced unless the adapter is filtering as well.  I can say that the cable with Ferrite Choke worked when 3 other cables worked up to a certtain point.   Some systems may not introduce as much interefence as others and also depends on if cables cross power cables from PC or other devices..
Amazon Basics Std cable: 4K/50Hz and 4:2:2 color
Amazon Basics High Speed: 4K/50Hz and 4:4:4 color (unstable)
HDMI cable with good sheiding and Ferrite Choke:  4K/60Hz and 4:4:4 color (stable)

Hello GoodKitty,
Vizio P series Tv is alreay a 'chanllange", Nvidia 600 series on itself is also quite a challange and i have not yet come across a 5 meter/20 feet cable without it being active that would actually be bale to output 18gbps, challange nr 3 so to say.
Often the Strange colors mean there is not enough bandwidth available and related to either HDMI Cable and or settings of the source/pc. The last one you can check, by setting the color depth to 8Bit and  Chroma to 4:2:0 or 4:2:2 if the software lets you ...

answered the [email protected] email ...

NickZimmerman, did you had any luck ? I'm having the same issues ...

Haven't tested it in OS X in a while, but force installing the AMD drives back in March was able to clear it up for Windows at 2160p60.

It's typical that our support team has not received any message from you detailing your configuration. We are aware that our adapter has compatibility issues with some (mainly Vizio) TV's but it's highly unlikely and unprecedented that the adapter would 'fry the HDMI board' on your TV.
For direct and personal support please contact us via [email protected]

What else would cause it? I'll send you the work order for the repair if you don't believe me.

Also, it's electrical, anything can happen. So it's coincidence that after one week of hotplugging the HDMI tens of times, three of four HDMI's fail? That's not coincidence, something happened.

Hi Maia,

Assuming you have a Intel i5-4288U CPU in your MBP with HD5100 integrated graphics, i doubt if that will work. According to Intel Specs it cannot output higher resolution on DO output than this: 3200x2000 @ 60Hz
http://ark.intel.com/products/75991/Intel-Core-i5-4288U-Processor-3M-Cache-up-to-3_10-GHz

52Hz is the highest that late 2013 MBP will go. My wife runs one with a Dell P2415Q.

This worked for me!

Hi ZeroGravity,

R9 280 should do just fine, Sharp UE630X should have an HDMI2.0 input suited for PC connection (you might need to en-able "Advanced (color) settings" or something of that extend, for the HDMI port you are using, but should not be a problem. HDMI 2.0 Cable, is a bit tricky because i know that many cables out there claim they can do UHD or 18Gbps, but in fact many of them don't ! I wold advise you to buy a certifed cable for use with such high resolutions, like our cac-1310
http://www.club-3d.com/index.php/products/reader.en/product/hdmi-20…

did the info we emailed thru [email protected] help ?

Hi stillkickin, when did you send your email? Our support team usually responds within 24 hrs but may take longer!

Hello, email was sent on Sunday night, still no response.

Got it. Thanks for the PM.

After you select Intel try and press the Enter keypad. It should work

I've tried that. It gives me the error "no graphics card found".

I would recommend you to try with a pc that has a different gpu.
Have you tried to create a custom resolution using CVT-RB ?

Can you upload a picture with your hdmi cable or give me a link from where you got it? I had to change like 4 cables till I've found one which was actually capable of 2.0, 18gbps.

I'm having the same issue with my intel NUC6i5syh.  I select intel,  press enter and it tells me no graphics card found.  I also have no other pc with a mini displayport

On 5i5RYH tested:
Update Graphics Driver; manually downloaded and installed (don’t let that auto-updater from Intel do that) Intel Graphics Driver pack 15.40.25.4463, which contains DisplayAudio Driver 6.16.00.3197 plus Graphics driver 20.19.15.4463. (suited for most Broadwell HD Graphics).

Update Graphics Driver; manually downloaded and installed (don’t let that auto-updater from Intel do that) Intel Graphics Driver pack 15.40.25.4463,

which contains DisplayAudio Driver 6.16.00.3197 plus Graphics HD6000 driver 20.19.15.4463.

So with version 4463, does the updater work?

Update: tried drivers 4463 and the new firmware updater indeed works. However, it reports my existing firmware as being the latest version (0x1e).

I also tried using a Club3D HDMI 2.0 cable. My Samsung UE55HU7500 will display 'No HDMI signal" when switching to 4k 60Hz via custom resolution and CVT-RB timing.

I'm guessing this particular combination (Intel HD graphics + Samsung 2014 UHD TV) is a no go.. I've tried literally everything. :(

I also updated to the .26 firmware, still no signal when switching to 4k 60Hz via custom resolution on Samsung UE55HU7500.

Also, UHD deep color enabled on TV.

Hi Darksaviour, is it completely red and showing any message? And does it work properly / artifact free as soon as you log on?

its only red on post and bootup. No message. Once it hits the welcome screen it's totally fine and artifact free. I'm noticing fullscreen games won't use the custom 4k res so it defaults to the normal one that gives me a black screen. on windows10. Can you email the firmware update to this profile's email address? The support page doesn't even list that cac-1070..

Mail sent!

Thanks. I updated the firmware but there was no change. O well. Windowed/bordless mode will have to do.

Small update, the red screen is the cause of whatever colors are in the background. In my case, red. My conclusion is that the adapter just doesn't support a lot of resolutions. The resolutions the BIOS/POST/BOOT are at and any 60hz resolution above 1080p in any game. Really disappointed.

With regards to Samsung TV’s, often the UHD color need to be enabled for 3840x2160 @60 to work, often it work best to make

A custom resolution in the Crimson Driver for 3840x2160 at 60Hz with Timing Standard set to CVT-Redeuce Blanking.

And also for many Samsung TV’s it is important to change in the setting of the TV to “PC” for the HDMI port you are using.

That was the first thing I did. I enabled UHD color and set input as "PC" to it uses 4:4:4 and reduced input lag. The cvt-reduced blanking custom resolution works but unfortunately that only works for the desktop and NOT post/bios/bootup or any fullscreen game. The games just won't use that custom res. Borderless fullscreen works. I'm willing to try more firmware updates if more are coming out. Maybe you guys should have a sticky post with firmware updates so we don't keep asking.

Hi Lee,

I seriously doubt the problem would come from the Firmware ...

With your TV i think you can best use HDMI Input 2 (the one with ARC).

As for the cable, if this is the one you have http://www.amazon.com/Monster-Cable-Ultra-1000EX-Speed/dp/B00M295D36

Then it will not be able to give you 4k @ 60Hz I optimal colors, because the cable "only" supports up to 10Gbps and you should have one that supports up to 18Gbps.

Something like this one: https://www.amazon.co.uk/CLUB3D-HDMI-Speed-Cable-3Meter/dp/B0194UCMCU/ref=sr_1_1?ie=UTF8&qid=1463052785&sr=8-1&keywords=cac-1310

Here's my standard checklist

* Make sure the HDMI cable you are using can do HDMI2.0 or 18Gbps.

I know it sounds a bit “easy” but many cables do state to support 4K but actually do not support that in 60Hz and/or the full bandwidth, that certainly goes for cables longer than 3 meters. It is always best to go for a certified cable, something like this http://www.club-3d.com/index.php/products/reader.en/product/hdmi-20-high-speed-4k60hz-uhd-cable-.html

* On many TV’s you need to turn on "UHD Color" or “Advanced or Enhanced” setting manually in the settings of your TV for the HDMI port to which your pc is connected.

* Also it could help when connecting 2 screens, to set the screen connected thru the Adapter as second/secondary screen

* I advise you to make a custom resolution, set resolution to 3840x2160 at 60Hz and set Timing standard to CVT-RB (reduced blanking)

* Color Depth need to be set to 8 bpc (when running 4:4:4).

What are the 4K formats supported by the adapter ?

Best regards,

Marcel

The HDMI.org site doesn't list 2.0 cables either. Why? Well, if they haven't changed the cable standards, they don't exist.

http://www.hdmi.org/consumer/finding_right_cable.aspx

Technically you are right. However a significant percentage of HDMI cables sold as 'High Speed HDMI With Ethernet' cable, capable of doing 4K 60 etc, are in fact not delivering what they're promising. So if it's a Monster cable, it will surely do what it says. For many 'white label' cables from China that doesn't apply. So a lot of issues reported to us, artifacts on screen for example, are caused by cables not suited for 4K 60Hz. 

For that reason the HDMI organization has introduced a new 'Premium' certification program for cables, ensuring that they can do 4K @ 60Hz, BT.2020 and HDR. See: http://www.hdmi.org/manufacturer/premiumcable/Premium_HDMI_Cable_Certification_Program.aspx 

So our 'HDMI 2.0 cable' is a Premium certified cable, guaranteed to deliver the latest features as mentioned above. 

RoyalKing wrote:

Technically you are right. However a significant percentage of HDMI cables sold as 'High Speed HDMI With Ethernet' cable, capable of doing 4K 60 etc, are in fact not delivering what they're promising. So if it's a Monster cable, it will surely do what it says. For many 'white label' cables from China that doesn't apply. So a lot of issues reported to us, artifacts on screen for example, are caused by cables not suited for 4K 60Hz. 

For that reason the HDMI organization has introduced a new 'Premium' certification program for cables, ensuring that they can do 4K @ 60Hz, BT.2020 and HDR. See: http://www.hdmi.org/manufacturer/premiumcable/Premium_HDMI_Cable_Certification_Program.aspx 

So our 'HDMI 2.0 cable' is a Premium certified cable, guaranteed to deliver the latest features as mentioned above. 

 
Hmm, HDMI need to organise their site better!

Anyway, if I was using a crappy Chinese cable I'd change it in an instant.

https://www.monsterproducts.com/support/learning-center/hdmi/monster-cable-for-life-performance-promise

The cable I bought is covered by the Cable for Life Performance Promise. The reason? They know they wont ever need to invoke it! I sent a support request to them too, just in case and am awaiting a reply. Oh and before anyone calls me crazy for buying a Monster cable, I got it for 90% off at eBuyer, a large (And yes, reputable!) UK retailer. They wanted rid of them so I took advantage!

I did also reply to the PM via e-mail, I think! I couldn't see any PM to reply to here but it came through my e-mail system instead.

As below. I am at an impasse here as the Firmware didn't help either. Any other ideas?

---------- Forwarded message ---------- From: AMD Europe <[email protected]> Date: 17 May 2016 at 15:43 Subject: RE: Monster Customer Support Email: Monster Computer / Digital Life from xxxxx To: > Cc: AMD Europe <[email protected]>

Hi Lee

If you are getting a signal through the cable then it is the devices you are using that is causing the issue.

A hdmi cable will not work with devices that are not compatible

Kind regards

AMD

Hi Lee, 
when checking the specs of that Monster cable we have to conclude that it's not fit for 4K 60Hz. 

Please note that for 4K 60Hz YCbCr 4:4:4, the cable must support a bandwidth of 18Gbps. Please note that ONLY Premium certified HDMI cables are tested for this.

The Monster cable seems to offer 10.2 Gbps which is sufficient only for 1080p. It's highly recommended to get a Premium Certified cable, capable of carrying 18Gbps, like the Club 3D CAC-1310 cable: 

http://club-3d.com/index.php/products/reader.en/product/hdmi-20-high-speed-4k60hz-uhd-cable-.html

RoyalKing wrote:

Hi Lee, 
when checking the specs of that Monster cable we have to conclude that it's not fit for 4K 60Hz. 

Please note that for 4K 60Hz YCbCr 4:4:4, the cable must support a bandwidth of 18Gbps. Please note that ONLY Premium certified HDMI cables are tested for this.

The Monster cable seems to offer 10.2 Gbps which is sufficient only for 1080p. It's highly recommended to get a Premium Certified cable, capable of carrying 18Gbps, like the Club 3D CAC-1310 cable: 

http://club-3d.com/index.php/products/reader.en/product/hdmi-20-high-speed-4k60hz-uhd-cable-.html

 I shall e-mail this to Monster Europe. As I stated above, they have an upgrade promise so I shouldn't need to buy a new cable as they're obligated to upgrade if the cable is unable to meet current standards. I shall let you know what they say.

The below link is pretty clear right? Well, apparently not. So long as the cable "works" it isn't due an upgrade according to some complete idiot at Monster support. I've spent 4 e-mails trying to explain what the HDMI 2.0 spec if to no avail and now am no closer to a solution. Grr. You guys at Club3D don't fancy taking this up with them to help my case? [email protected]

https://www.monsterproducts.com/support/learning-center/hdmi/monster-cable-for-life-performance-promise

Update: Victory!

I got a reply from a manager who basically hit their support agent with a trout. I will be getting a new cable next week and will let you guys know of the result.

Do you think this cable will do the trick? :D

https://www.monsterproducts.com/UltraHD_Black_Platinum_HDMI_with_Ethernet

I share my experiences with the little devil adapter as following:
my setup :
PC: Intel NUC6i5SYH (Skylake Iris 540 + 16GB RAM+ 256GB SSD)
TV: LG 40UB800T,
HDMI Cable 6ft - HDMI 2.0 Ready (4K @ 60Hz, 18Gbps) - Braided Cord (28AWG) - High Speed with Ethernet & Audio Return Channel - Video 4K 2160p, HD 1080p, 3D - Xbox, PlayStation, PS3, PS4, PC, Apple TVby SecurOMaxClub3D Mini Displayport 1.2 to HDMI 2.0 UHD (CAC-1170)by CLUB3D
The first day setup make me crazy, but 2nd day better, I even got 2160p@60Hz with old HDMI 1.3 cable ;-)
The next few days drive me nut, I can't get it over 30Hz at 4K.
After a lot of trying with update new drive to 4444, buy a new cable say pro one, and I am preparing to order: Club3D HDMI Premium Certified 2.0 High Speed 4K/60Hz UHD Cable (CAC-1310) 
but finally I just re-arrange the cable lay it strait and 4k 2160p@60Hz is back to very stable condition.

A solid connection among ports are very important here.