[Knightman]

Hi,

This still isn’t working and I would like a refund. You may be wondering why it has taken so long to reply. Well, I finally received a replacement from the RMA dept, and it didn’t work either. I was so frustrated I just threw my hands up in the air and gave up. It makes me mad, I spent a crazy amount of money on this system. I purchased 5 displays, a very expense mount to allow for xfinity 5×1 portrait, new video card, 5 cables, the MST hub – do you know how much $ all of that is?

I have the MST Hub in the original packaging and want to return it for a full refund. It-doe-not-work.

Please advise.

Steve

[Knightman]

Hi,

 

I reinstalled Windows 10 (using settings/update and security/recovery/re-set) and tried connecting the displays one at a time. I continue to not be able to get all 5 displays connected at the same time. The results of connecting the displays to the MST Hub 1 at a time were irregular. I estimate I tried it 50 times. I was able to get 3 displays to come on (sometimes) but not the 4th. At each failure I would push the re-set button on the MST hub, or unplug the power cord, and restart my PC, and then plug in displays one at  a time. Several times, 3 displays was possible but not a forth. A couple of times I was able to get 4 displays to work, but then when I tried to plug in the 5th display, (using the second mini-display port on the video card) it would not work.

 

I spent 8 hours doing this testing today, on a completely clean system. It simply doesn’t work.

 

I’m very frustrated, I have spent a lot of money on this system to be able to play flight sim on 5×1 eyefinity but can’t get it to work.

 

I wonder if I was to run two of the CSV-5300 (vs 5400) hubs so that there was only 3 DP’s on each output of the video card, would that work.

Hi,

 

I reinstalled Windows 10 on my machine (using settings/update and security/recovery/re-set) and tried connecting the displays one at a time. I continue to not be able to get all 5 displays connected at the same time. The results of connecting the displays to the MST Hub 1 at a time were irregular. I estimate I tried it 50 times. I was able to get 3 displays to come on (sometimes) but not the 4th. At each failure I would push the re-set button on the MST hub, or unplug the power cord, and restart my PC, and then plug in displays one at  a time. Several times, 3 displays was possible but not a forth. A couple of times I was able to get 4 displays to work, but then when I tried to plug in the 5th display, (using the second mini-display port on the video card) it would not work.

 

I spent 8 hours doing this testing today, on a completely clean system. It simply doesn’t work.

 

I’m very frustrated, I have spent a lot of money on this system to be able to play flight sim on 5×1 eyefinity but can’t get it to work. I tried to buy everything designed to work together (R9 200, certified adaptors etc).

 

What should I do?

 

I wonder if I was to run two of the CSV-5300 (vs 5400) hubs so that there was only 3 DP’s on each output of the video card, would that work.

 

Please let me know if there is a way we could talk real-time for support. I’ve spent a lot of time on this but getting no where.

 

Thanks,

 

Steve

206-949-2176

 

Please let me know if there is a way we could talk real-time for support. I’ve spent a lot of time on this but getting no where.

 

Thanks,

 

Steve

 

 

[Knightman]

I use Eyfinity certified Accel mini display port to display port adaptors   to go.from my mini display port connector on my video card to the MST hub. See https://www.amazon.com/gp/aw/d/B003TSDG06/ref=ya_aw_od_pi?ie=UTF8&psc=1.

From hub to monitor I use cable matters 6 foot DP,  display port++, DP++,  to hdmi cables as.follows

https://www.amazon.com/gp/aw/d/B00K2E4QJK/ref=ya_aw_od_pi?ie=UTF8&psc=1

I tried a new csv-5400 and still have the same problem!

Any ideas? Has anyone got 5×1 portrait working with the CSV-5400?
I’ve spent a ton of money on this set-up – 5 monitors, 5 very expensive stands, csv-5400, high end PC, cables you name it. The only reason I did it was for 5×1 portrait.

Your help is greatly appreciated.

Regards,

Steve

[Knightman]

Update. I tried using just two.displays…same thing happens. In the display comtrol panel one of the display s disappear and comes back every 12 seconds using the hub. If I plug the displays directly into the video card they both show up and persist in the display control panel and work great. 

This tells menthenproblem is the csv 5400. 

Can I get a.replacement?

Thanks,

Steve

[Knightman]

Well, I updated to the latest bios (I’m running a Fatality ASRock z97 Killer MB, Intel z97 chipset).
Also updated to Catalyst 15.11. I COULD NOT FIND WHERE TO DOWNLOAD CATALYST 15.6!).

Now my machine is worse.

It will not boot into 5×1 mode at all, and it makes the sound of driver plug-and-play over and over again (the banjo sound you get when you add a new device and it keeps trying to find a driver for it). What I’ve noticed is that if I look in the windows display settings, it will keep going back and forth showing me 4 displays and 1 display, each time the sound is made, it changes between showing 4 displays and one display.

You mentioned that when windows recognized all the screens and resolution and frequency is ok, then go to Catalyst and setup your Eyefinity group… are you saying Windows should recognize all 5 displays without the Catalyst sw?

Thanks for your help.

[Knightman]

Hello and thanks for the suggestions, I’ll give them a try and let you know.

The monitors and PC are plugged into different outlets.
I’m running 4 x 1080p off the MST Hub plus 1 x 1080p off the HDMI output directly off the card.

Here’s the information on video card:
XFX Double D Radeon R9 270X DirectX 11.2 R9-270X-CDFC 2GB 256-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card

 BIOS Version/Date American Megatrends Inc. P1.30, 5/26/2014 (Will try updating to latest)

Catalyst version 14.9 

This is driving me nuts!

Regards,

Steve

[Author]

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