[RoyalKing]

Hi Croustian, our support team is managed separate from our forum but we have no possibility of offering solutions other than our support team can offer you.

[RoyalKing]

That’s unfortunate to hear. We are aware of some compatibility issues mainly with older GPUs (and architectures). Can you share which GPUs are in your systems and model numbers of the 4K TV’s you’ve been trying with? Thanks!

[RoyalKing]

Hi Xinrag, most of our testing has been done with Hawaii (290/ 290X) and Fiji (Fury X/ Nano) cards. Earlier GCN cards like the Tahiti based 7950 should work but have not been through extensive testing. 
Which driver version are you using? And have you tried creating a custom resolution in the driver interface? 
If that’s not working, there is a firmware update available for the 1070/ 1170 which enhances EDID reading and compatibility. Can you send us a short email at [email protected] or leave your email address here than our support team can forward you the new firmware + instructions for update. Thanks!

[RoyalKing]

Hi Aaronmmanzano, unfortunately the Surface dock is frustrating the connection (edid) between the mDP output and CAC-1170. We have adressed this issue with Microsoft, hopefully some sort of workaround or fix will become available in the future but so far there is no way to get it working properly with the dock in between unfortunately. 

For other Surface users, this applies to SP 3 + dock as well!

[RoyalKing]

Hi SurfaceS, Aaronmmanzano, thank you for joining our forum. Usually one or more Club 3D team members will be here to answer questions daily, in some situations it may take a little longer. 

The CAC-1170 proved very successful, the first batch was sold out in the blink of an eye. New stock is expected early february and will be shipped to the US Amazon hubs immediately. Pls follow us on twitter (@club3d) for the latest info on availability. Thanks.

[RoyalKing]

Bonjour Croustisan68, your English is better than our French! Replacement for the fan should be available, please send an email to [email protected] mention the problem, date of purchase and serial number of the card and our colleagues will try to help you out. Thanks.

[RoyalKing]

Hi Hiro, the first batch of 1170 was gone in the blink of an eye. New stock will arrive first week of february and will be offered through Amazon UK (marketplace). Pls follow us on Twitter (@club3d) for info on availability, thanks!

[RoyalKing]

Hi Hansge, since your Asus notebook must be quite recent given the presence of a 4K panel I assume you run Windows 10 on it? 

If you are, the issue you’re experiencing is a known issue with DisplayLink products working with Windows 10. It’s expected that the issue will be resolved with an upcoming driver update. For more info please see the DisplayLink knowledge base: http://support.displaylink.com/knowledgebase/articles/525125-displaylink-and-windows-10  

[RoyalKing]

Hi Ligti, for (U)HD video playback it should work! As soon as you demand heavier rendering tasks, the gpu power may not be sufficient.

[RoyalKing]

Hi Barga901, we start shipping the cables from 30 December. A couple of days after it should reach resellers active in Italy. Most likely it will be offered first by Amazon.it, conrad.it and Alternate.it. It’s listed at Alternate already but the price mentioned here is probably not definitive:

https://www.alternate.it/Club-3D/DISPLAYPORT-TO-HDMI-2-0-3D-Active/html/product/1240145?event=search

[RoyalKing]

Hi Mech0z, thank you for joining our forum. Can you elaborate on the issue you’re experiencing? Did the problem occur from the first time you installed the 7950?

Can you confirm what setup you are using, what OS you have installed and which driver is installed? Thanks!

[RoyalKing]

Hi Ligti, as said, you can power 6x UHD screens which most likely will have the 3840x2160p resolution but the performance of the card is depending on the application and the amount of rendering that is required, What will be the purpose of your setup?

[RoyalKing]

Dear Peter, thank you for choosing this adapter. The first batch arrives in our warehouse on 30 December and will be shipped out to Amazon the same day. Most likely it will be shipped by Amazon on 4 or 5 January but I understand there are quite a few pre orders already. Best regards,

[RoyalKing]

Hi Ligti, it depends on the application. If you want to connect 4 to 6 4K UHD monitors via DP you can achieve 60Hz refresh rate. Use the CAC-1110 

If you want to connect HDMI monitors it’s essential to know if they support HDMI 2.0. If the don’t you can achieve 4K UHD at 30Hz max. Use the CAC-1154  

If the screens support HDMI 2.0 you can achieve 4K UHD at 60Hz using the CAC-1170 (available by end of December).

However please note that one HD 7850 may be slightly underpowered for a multi 4K monitor setup! 

[RoyalKing]

Hi LoneNF, we will offer the: 

CAC-1070: DP 1.2 to HDMI 2.0: Link to CAC-1070 page

CAC-1170: mDP 1.2 to HDMI 2.0: Link to CAC-1170 page

 What sort of graphics card are you using?

[Author]

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