From a Microsoft Forum Moderator:
I suggest you to uninstall and reinstall the driver in compatibility mode and check if it helps.
-
Press Windows+ X and select Device Manager, and press Enter.
-
Find and double-click the category of device whose driver you wish to uninstall (for example, the graphics card would be listed under Display Adapters).
-
Right-click the device, and click Uninstall.
-
Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
-
After the uninstallation is complete, reboot your computer as soon as possible.
Follow the steps provided below to install the drivers in compatibility mode:
- Right-click on the driver setup file and click on ‘properties’.
- Click on the ‘compatibility’ tab and check the box “Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
- Click on ‘Apply’ and click ‘OK’ and run the file to install it.
Please reply with status of the issue
Be the first to post a comment.