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Artifacts only after cold boot: R9 280X royalQueen

Updated on 15-05-2015 in R9 280 Series
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4 on 12-05-2015

Hello!

After three weaks or so without problems I have some stange issues with my 208X royalQueen card: After a cold boot (and only when the PC was switched off for more than a few hours) i’m getting artifacts durning boot (even in BIOS, so i can say this isn’t a driver issue)… vertical lines and white squares. The artifcacts are still present in windows, but most of the time windows goes straight to a BSOD or won’t show any picture at all. After a few hard resets the problems are gone, and then everthing is finde… good performance, even in high-demanding games or stuff like Furmark and 3DMark there are no artifacts at all.
In fact, in never encountered artifacts in a game (even on high) setting, the problem occures only at a cold boot and in low demanding enviroments.

What could be the cause of the problem? Is the card defect or could there other issues?

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gziele 0 on 12-05-2015

Also: In GPU-Z my default clocks are 1050/1500. Isn’t this higher than it should be for the 280x royalQueen?

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MST1407 0 on 13-05-2015

Hi Gziele,

GOU speed 1050 is indeed a bit higher than the specs we have online, but sometimes when it is safe we like to provide a bit more 🙂 Memory speed is “normal”.
Artifacts are usually caused by memory or software. When your graphics card runs well thru a Furmark and 3DMark test, the chance that the Graphics board is the cause of your problems is extremely small. Sometimes something as simple as a Windows Update can cause strange issues. 
Software:
Please make sure the Bios of your mainboard is updated. Then run all available windows updates, make sure to also update the Microsoft .NET Frameworks which is often optional.
And you can boot pc in safe mode (by pressing the F8 key at boot), than remove all Graphics related software, in your case most probable the Catalist software and driver. In safe mode the system can also clear the registry that is important. When your done, reboot the system in normal mode and windows will suggest ot install driver for your VGA, just click that away and go for the latest available driver download to: http://support.amd.com/en-us/download
When software is the cause of your problem, the above should fix it. 

Hardware:
When you have more than 1 internal memory modules, please try the system running on just one and/or the other to see if that has any effect.

Best regards,

Marcel

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gziele 0 on 14-05-2015

Windows, Bios, everthing is up to date. I even removed the bios battery to reset everthing to the default settings… RAM seems go be ok, memtest86 and windows memory diag showed no issues. As i said, when the system is cold start the artifacts are visible even on the short back screen of the video bios or when i boot from usb (for memtest)… at this point, no windows software could be the cause of the issue. Could be a faulty PSU the reason for this (even when the voltage on the 12v rail seems to be normal?)…

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MST1407 0 on 15-05-2015

wat PSU do you have and what is the rest of your configuration ?

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