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CSV-5300A has to be unplugged to drive monitors from cold cpu boot

Updated on 28-02-2017 in MST Hub
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5 on 13-02-2017

As stated in the title, I’m having issues with the mst hub waking up on cold boots.

I’m running 3 monitors off the mst hub at 1920×1200. Everything works fine while I’m using it. I’ll turn it off at nighttime and turn it on the next day. When I turn it on the next day, the 3 monitors attached to the MST hub won’t work until I unplug the power to the mst hub and plug it back in. Upon plugging it back in, everything works fine except sometimes I have to reset the position of my monitors. I’m running an r9 290 on Windows 10 64 bit. I just purchased this within the last 2 weeks, so I can return it if needed, but I would rather have it working correctly.

Thanks for any help

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MST1407 0 on 14-02-2017

Hi burritoboy9984,
Sorry to hear this.
I have heard quite a few strange behaviours with regards to R9 series cards in combination with AMD Drivers after 16.8.3. It seems that from 16.12.2 onwards most issues are relatively well under control again.
Please make a new clean driver installation by, certainly when using update feature for updating driver old files can/will remain in the registry of windows and those can be “in the way”. Pleas do this:

I think Driver version 16.8.3 is overall working very well for R9 series. I know AMD made many driver updates after that, however all aimed at RX400 series and non that I know of for R7/9 200/300 Series. I do hear end-users with R7/9 200/300 series Cards reporting that 16.12.2 (or later) also works quite decent for them. Did not test that myself yet.

Please uninstall the current Graphics driver and all related Graphics software like Afterburner/GPU-Z or whatever graphics related software you might have installed. Best way to remove Driver Software is to boot Windows in Safe mode, so the registry can also be cleaned. When you system does not allow you to do that, you can also use a program like DDU to remove such software: http://www.wagnardmobile.com/DDU/  

Reboot and manually download and install 16.8.3 graphics driver (don’t let auto installer from Windows do that)  You can find here: 
http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%2010%20-%2064&rev=16.8.3
or
a newer version if you prefer … (but please do not use any driver from 16.9.1 ~ 16.12.1); here you can find listing of drivers …
http://support.amd.com/en-us/download/desktop/previous?os=Windows%2010%20-%2064

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burritoboy9984 1 on 15-02-2017

I don’t believe this is driver related. When the adapter is functioning properly and I go into the bios, the screen gets mirrored on several monitors including the ones driven by the adapter. When the adapter isn’t working and needs to be unplugged they are all blank. This rules out a driver issue. So it’s something else.

Let me know if you have any other suggestions.

Thanks
Erik

MST1407 on 22-02-2017

Ok, please make sure to have all Energy Star Saving options disabled on system and screens, this can sometimes be in the way.
I will have [email protected] send you an emial with latest firmware for CSV-5300A

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burritoboy9984 1 on 23-02-2017

Ok, thanks. I know I’m probably jinxing it, but after unplugging and plugging it in 4 days in a row then posting about my issues I haven’t had another problem with it. If the problem persists again I’ll try the firmware.

Thanks
Erik

MST1407 on 28-02-2017

cool

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