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DisplayPort to HDMI 4k@60Hz Dead

Updated on 14-11-2017 in Adapters and Cables
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1 on 14-11-2017

Hi,

Bought this product from Amazon less than a year ago.

I run a hackintosh (Sierra) and dual boot with Windows 10.

I have a Samsung 4k TV.

It all worked fine until I discovered (neither OS sleeps ever) I would turn off the TV and when I came back at night it was a blue screen and the only fix was either reboot or disconnect / reconnect the adapter from the videocard (using a 1080ti right now, previously 4 or 5 months ago a 970GTX).

Then on Windows it started exhibiting a similar behaviour, but instead of a blue screen I would get a flickering screen every once in a while (like flicker, then ok for 2 minutes, then flicker again).

I also have a second monitor plugged directly to the videocard (a Dell 144hz).

So… is this like a known condition or the adapter just gave up, is there anything at all I can try? (Guess not).

Figured I would post here because I felt tempted to buy another one but what’s the point if it will die in less than a year again probably? And the adapter is not precisely cheap.

Thanks.

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MST1407 0 on 14-11-2017

Good day  3dpsychedelic,

Sorry to hear this.
When using setup with multiple screens, please set the screen connected via the adapter as secondary.
Flickering picture is no good, please try making a clean driver installation to make sure that is not the cause.

The CAC-1070 is produced according to the highest porduction quality standards and is most certainly not supposed to quit after 1 year.
If this does not help and the adapter is really defective, we need to claim warranty for it, so it can be swopped for a new one.
For privacy, if needed you can send an email to [email protected] letting us know where you bought the product, where you are from etc. and we can figure out the best way for you to handle this.

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