Thank you for the reply.
In my case, the behaviour is occurring on a Surface Pro 3 running Windows 10, so the DP output should not be an issue. The USB is directly connected to the dock of the SP3, so, again, that should not be an issue.
The functioning monitor is set to its native resolution of 1920×1080. The non-functioning monitor is set to its native resolution of 1680×1050.
Windows detects the non-functioning monitor with no problem. See attached.
It’s just that no image ever shows up on the second monitor. I’m at a loss.
Here is the Display control panel with the monitor on:
And then with it off:
I am having the exact same problem: only one monitor is displaying.
I am curious though – when you say that you downloaded the driver, do you mean for the CSV5200? If so, where did you find that? I didn’t see it on the product page or in the driver download section of this site.
Oddly, the second monitor (which is connected via adapter: DVI -> DP) is “live” in that it has not gone to sleep; however, there is no picture at all. I cannot even get the monitor menu to come up. The monitor was functioning completely fine before I connected the CSV5200 to it.
[double-posted in error]