CAC 1504 not working Dell XPS 9570

Updated 2 days ago in USB Type C
4 5 days ago

Hey,

I can’t connect my laptop to my UHD Samsung TV using CAC1504 (Laptop supports DP Alt Mode and TV has hdmi 2.0 port)

I get an error “Display connection might be limited” and then Windows tries to identify the USB device without any success. Getting the message “USB Device not recognized, The last usb device you connected to this computer malfunctioned” non stop.

Appreciating any help,

Thanks

 
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1 2 days ago

Hello adirh3,

i would start with checking if you have the lastest drivers from Dell, they brought some driver updates since march to may. find the driver link below

https://www.dell.com/support/home/uk/en/ukbsdt1/product-support/product/xps-15-9570-laptop/drivers?lwp=rt

Also please check if you have the latest windows 10 updates.

last you could send an email to [email protected] for a firmware update

 

Hope this works

2 days ago

Yes I have everything up to date I made sure couple of times. Same for windows 10.
I couldn’t find any drivers for cac 1504 though

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1 2 days ago

Hi adirh3

good to hear everything is up-to-date.

for the cac-1503 are no driver needed however it would be recommended that you contact [email protected] for the firmware update.

2 days ago

Will the firmware update solve my issue?

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