CAC-2313 signal dropping

Updated on 13-07-2020 in Adapters and Cables
3 on 05-07-2020

My cable is dropping signal for a second or two all the time when I connect it to my TV (LG OLEDC8) or AVR (Yamaha RX-V485). Audio is dropping most of the time, with some visual artefact. Sometimes the whole screen goes blank for some seconds before returning.

Tried two different computers, one with a Radeon VII and one with a RX 560 4GB, they have different driver versions. Same result.

Using 4K RGB444 8bits.

Using my 5m HDMI 2.0 from you gives no problems.

 
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1 on 13-07-2020

You’re supposed to use a 1-2m 48Gbit/s ultra high speed hdmi cable, are you doing that?

on 13-07-2020

Why would I use that when the C8 only does 4K @ 60Hz? Which is what this cable is rated for. Also I need a >5 m cable (around 10 m like this one).

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0 on 13-07-2020

Update: getting help from support..

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