Really Arter sending emails for more than a week now and send on their messenger without reply … cant believe such terrible customer experience .
From 16 same email they replied once and her is their reply
3D club reply “
”Dear Mina ,Thank you for your mail. Have you tried connecting a different HDMI cable? Could you please let us know which HDMI cable you have ?
It’s been now a week and I’m sending you a small problem happens when I blindly purchased your product as people says that your support reply on the spot ..
I which this time I find someone to reply me back before returning the adapter back to amazon …
This is my forth message without reply ?! Please advise ASAP.I just purchase two days ago CAC-1180 for my Mac mini 2014 connecting with lg 65sk8000I am getting 4k with 60hz on the default but if I turned the tv off or the Mac restarted I have to disconnect and plug it with Hdmi then reconnect it with the adapter ,Please advise me what’s the best way to get rid of this issue.
I am using the latest version of Mac OS X 10.14.5 and yes l am getting 4K 60hz with the adapter without SwitchResX or any third party app