CSV-1564 Triple Monitor Dock Error

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I have an Acer Aspire 5 and when i plug in the docking station i hear my laptop beep and can find the docking station in the hardware settings but when i plug monitors into the docking station Windows cannot detect them and therefore i cannot use the dock.  I have updated all drivers for Windows 10 and there is no driver to download for the device on the Club 3D website.  I also cannot find a chat function or phone number to call for support.  

do you know if the Acer Aspire 5 USB C supports DisplayPort Alt Mode? this is needed for the Displays to function from the Dock 

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