Hi,
I recently purchased a CSV-1564W100 docking station for my XPS 17 9710. I am only using the hub (which is disconnected from power), and am using an independent charger as I understand that this docking station’s power wattage isn’t high enough for the laptop. I have, however, tested my issue both WITH and WITHOUT power to the docking station– no differences observed.
I have, plugged into the docking station, a 1080p60 HDMI display, a 1080p DP display, ethernet, speakers, and several USB-A peripherals: a mouse, a keyboard, a numpad, a drawing tablet, a microphone, and a webcam. Some of the peripherals are connected to an additional external hub (4 USB-A => USB-A), though swapping those around haven’t affected anything (in other words, connecting the mouse directly to the docking station doesn’t make a difference from connecting it to the external hub).
Several times throughout the day, certain peripherals, such as the keyboard and the mouse, will simultaneously disconnect from my laptop (the cursor freezes and the keyboard becomes unresponsive).
In addition, unplugging and replugging any of the peripherals does not resolve the issue, and unplugging and replugging the docking station exacerbates the problem. In the latter case, the mouse and keyboard still won’t work, though sometimes the monitors will disconnect as well.
I have unticked “allow computer to turn off this device” on all USB device drivers in the device manager.
Restarting the computer generally solves the issue, though that’s not a long term answer to why this issue exists and the steps I might be able to take to resolve it.
Any assistance would be appreciated.
