CSV-6200h fail give ghost effect

Updated 2 days ago in MST Hub
8 on 22-08-2019

I have to write here, as i never received reply from support after a purchased of a new unit..  So the problem is  as soo i connect the CSV-6200H. by using it on an Nvidia Quadro M4000 or a K2200, when i plug it in, i got my second screen output, resolution look good. But i end up getting a kind of double mouse pointer getting stuck mostly on the top left corner of the main screen. As soon i turn off the second hdmi screen ‘ on port 2 let say’ the artifact second mouse pointer dissapear. But have this also on present on the mst output is very bad, as it now show on all screen. Same on different pc, different gfx card. Unit is defective.

Thanks

*and i do have 3 different product from you. So far 1 not working.

 
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0 on 27-08-2019

Hello

May i know what computer and displays you are using?

good to hear that you have multiple club-3d products 🙂

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0 on 28-08-2019

pc windows, tried 7 and 10. and 8.1 on the other. and same as any screen, Lg 32, samsung and even on a JVC broadcast monitor..

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0 on 29-08-2019

Hello

sorry windows is your opperating system, what kind of brand of computer do you have, what graphic chipset do you use ?

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1 on 29-08-2019

? motherboard don’T matter, it’s an mst protocol to match with graphic card. And i have : ”… it on a Nvidia Quadro M4000 or a K2200,…”

on 29-08-2019

What driver is your nvidia card running on? When did the problem start. From your message I understand that it has been working fine earlier. Did you upgrade a video driver or make a hardware change?

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0 on 01-09-2019

Both system work fine with a cac1180 the dp to hdmi port. But as soon i plug the mst hub, 6200h : the ghost effect appear.

So no , with 2 system, 2 different version of driver, the mst csv6200h give problem. Ghost on main screen and on output of the mst port 1 or 2.. same thing. Problem present with different screen, with different resolution.

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0 on 13-09-2019

Hello Opcod,

This problem seem to be software based.

please read the following, it may apply to the situation you are explaining:

https://www.howtogeek.com/251270/how-to-prevent-your-cursor-from-drifting-to-another-monitor-during-games/

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0 2 days ago

Just got a Startech mst 3port. Plug and play, work perfectly and the supposed software issues is not there, as it’s not. Quite a shame as no phone, no email reply from club3d. bad support.

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