MacBook Air 2016 and CSV-2301, no image on Photoshop

3 replies

Hello,
when I connect the USB 3.0 to DisplayPort Graphics Adapter CSV-2301 to my MacBook Air 2016, I can see the desktop and everything, but when I run Photoshop and open an image, all the image is grey, I can not see anything.
I have an Apple USB-C to DVI adapter and when I connect it to the same monitor by DVI, I can see the images in Photoshop perfectly.
I have installed the drivers DisplayLink SW MAC OS X 10.12-11-10 Version 3.1 suggested in the downloads section of the adapter.

Any Ideas? (It work in Windows 8.1 in another laptop I have)

Thank you in advance

- DisplayPort:
https://drive.google.com/file/d/0B7rkgUp8g7ANT3NpRzZReFBxTU0/view?usp=sharing

- DVI:
https://drive.google.com/file/d/0B7rkgUp8g7ANSjdwZGdyOEZJREk/view?usp=sharing

edited

Hello Roberto,

We have heard of more compatibilty issues with new Apple hardware and certainly with the latests version of MAC OS.
Since you stated the CSV-2301 Gprahics Adapter is working fine on a different sytem, I will have [email protected] send you an email with the latest driver for MAC OS 10.13, just released now for Club3D products with Displaylink Chip inside. 

Sorry for the inconvenience

Thank you very much.
After upgrading my Macbook to High Sierra (10.13) and with the 10.13 drivers, everything worked as a charm.

Thank you again.

Best regards

thanks for the feedback and happy to hear you got it working :-)

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