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MacOS 10.13.4 Update – USB to HDMI issues – display not detected

Updated on 11-07-2018 in Adapters and Cables
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16 on 01-04-2018

Hi,

Since updating to 10.13.4 MacOS, my external display is no longer being detected.
I have tried rebooting and reinstalling the necessary drivers to no avail. It was working fine before the update.
The Apple update seems to have been in relation to the display and may have caused this. Could somebody look at the driver for macOS for the USB to HDMI adapter? (USB 2.0)

Thank you

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MST1407 0 on 03-04-2018

Hello Anon,

Which product do you have? 
Itmecode shoudl be something iike “CAC-1504 or CSV-2300H” ….
What system you have?

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anon 0 on 03-04-2018

The sticker says D17-00245985

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anon 1 on 03-04-2018

Looks like it’s CSV-1474

MST1407 on 04-04-2018

Hi Anon, thats it CSV-1474.
Just got word of that issue, unfortunately Apple updte 10.13.4 was quite intrusive…
DisplayLink (maker of the Video Chip and Driver software) also recently posted these topics …
https://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled

https://support.displaylink.com/knowledgebase/articles/1849327

Iw ould advise to roll back to 13.13.3

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anon 1 on 04-04-2018

Any chance you guys will update the drivers?

MST1407 on 05-04-2018

Hi anon,
Yes of course, this is a high priority and very important to us to get such functionality back working again for our customers. We are doing all we can together with Displaylink to fix this. Unfortunately the only thing that changed was the MAC OS update, so we most probably will need cooperation from Apple on this one. “Unfortunately” because that might take more time to solve the issue.

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anon 2 on 06-04-2018

Hi,

Is it reasonable to ask at this point about a driver release date?

Thank you

MST1407 on 09-04-2018

Hi anon,
Sure you can always ask.
Just don’t have a date for you yet 🙁 
We know DisplayLink is really doing all they can to get Apple to cooperate, because all products from all brands with DisplayLink Chips stopped working after MAC OS update. Normally Apple will fix similar issues cause by OS Updates in about 1 month. But again this is just an edjucated guess.

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BrianRayChen on 02-06-2018

Any update on the driver yet?

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BrianRayChen 0 on 02-06-2018

Any update on the driver yet? My Mac still cannot detect the secondary screen.

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MST1407 0 on 04-06-2018

Good day BRian,

Sorry to dsay not yet, latest news is here:
http://www.displaylink.com/downloads/macos

Unfortunately still waiting for feedbck from DisplayLink/Apple ….

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roberto 4 on 04-07-2018

Still waiting for a solution and now it’s the MacOS 10.13.5 available…

MST1407 on 05-07-2018

Good day Roberto, 
We will check with technicians if they already tested with 10.13.5.

Did Apple have any update on this issue?

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roberto on 07-07-2018

Good day there!
My MacBook Air updated by itself to 10.13.5 and the display doesn’t work either.

In September or October 2018 will be available the next MacOS, Mojave, version 10.14. Maybe they are working on this final version.

…I hope so…

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roberto on 09-07-2018
Good day there!
My MacBook Air updated by itself to 10.13.5 and the display doesn’t work either.

In September or October 2018 will be available the next MacOS, Mojave, version 10.14. Maybe they are working on this final version.

…I hope so…From roberto

Yes! they are working on 10.14, MacOS Mojave! 
I’ve seen this in the driver’s download page.

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MST1407 on 11-07-2018

Thanks for the feedback

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