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CSV-1568 problems with Probook 460 and thinkbook 16 (Both Core5 Ultra)

Updated 14 mins ago in Docking Station
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7 on 19-03-2025

We are experiensing a lot of problems with the CSV-1568 Dock. We sold about 40 pieces together with Probook 460 (ultra5) and thinkbook 16 (ultre5). Both notebooks (different production batches) experience the same problem:

when starting the notebook with dock including power adapter in the dock: usb and network are not working, and the notebook reacts slower. 

when starting the notebook witt dock EXCLUDING power adapter in the dock: All works fine. Poweradapter can be added…. no problems

We cannot ask all customers to detach and attach the adapter at every powercycle.

Does anyone experience the same problem?

Kind regards, Frank

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Baak 5 3 days ago

Sometimes there are powersaving settings enabled on USB ports from the source (laptops). Could you check and disable those?

fhaarhuis 3 days ago

The problem is already there at startup of the notebook.

These settings had allready been changed. Strange thing is that the dock functions perfectly without the power adapter connected at startup. Connecting the power adapter afterwards also functions well. So we think there is a problem with the Dock in combination with notebooks havin a net Core Ultra Processor. We also mentioned this to Wiktor of Club-3D. 

The following things are connected to the dock:

2x 24″ fhd screens / logitech unify adapter / network cable 

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Baak 3 days ago

Ok that’s clear, I don’t know what has been discussed with Wiktor, I’m just a passerby 🙂

When the power is connected, is there anything connected to the lower USB-C too (Pic A)?  If yes, disconnect that. Is the host connected as Pic B?

Pic A:

Pic B:

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fhaarhuis 3 days ago

initially we used the power supply which was send with the dock. 

Host is connected to the “To Host” connector (pic b)

We also tried a usb-c powersupply which we connected to the usb-c connector on pic A

Both same result

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Baak 3 days ago

Is there any other power source connected to the notebook?

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fhaarhuis 3 days ago

no

 

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Wiktor 0 15 mins ago

We are actively working on this issue. Based on our findings, newer HP laptops use a different voltage control method on the USB-C communication line compared to the rest of the industry. This is causing the chipset in our docking station to fail to initialize correctly.

We have already contacted the chipset manufacturer, who has ordered HP laptops for testing. They are currently working on a firmware update that should resolve the issue without requiring any changes from HP. We expect to receive an update on this topic the next week.

We will keep you informed as soon as we receive further details. Please let us know if there are any additional concerns in the meantime.

Best regards,
Wiktor
Club3D

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