unexpected restart problem club 3d ati radeon r9 290

Updated on 09-01-2015 in R9 290 Series
5 on 08-01-2015

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1032

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007378788
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump10815-16894-01.dmp
C:\Users\User\AppData\Local\Temp\WER-22183-0.sysdata.xml

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I buy a new pc with club3d ati radeon r9 290 royalace 4gb ddr5 gpu and my pc restarts without warning. I try to take the r9 290 in other pc and works perfect, and i try another gpu in my pc and work good…
I dont know what to do please help me.

 
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0 on 08-01-2015

Hi Kostas,
Welcome to Insights!
In order for us to help you please detail us your PC hardware, OS, driver version etc.
This will help us to see what could have gone wrong with your installation.
I will advice you to update your mainboard BIOS as the first step to resolve your problem. 
Thank you in advance.

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0 on 08-01-2015

Motherboard  Asus M5A78L-M/USB3
CPU               AMD FX-8350
RAM              G.Skill Aegis 8GB DDR3-1600MHz (F3-1600C11D-8GIS)
HDD               Kingston SSDNow V300 60GB
HDD               Seagate Barracuda 1TB SATA HDD
GPU               Club3D Radeon R9 290 4GB royalAce
PSU               CoolerMaster V-series V850
DRIVER         Catalyst Software Suite Omega (14.12)
windows 7 professional 64bit

this is my PC.I will do the Bios update and i will post the results. thanks for your time 🙂

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0 on 08-01-2015

the problem persist after bios update…

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0 on 09-01-2015

Are you overclocking your CPU? BCCode: 124 is often related to overclocking and caused by low voltages. Also in this case the GPU is factory overclocked so maybe there’s something iffy with it’s power delivery.

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0 on 09-01-2015

Hi Kostas,
Here is the latest chipset drivers for the AMD 760G.
Here are the steps for your error 124
1 Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications – by overclocking – can malfunction in unpredictable ways.

2 Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

3 Update all hardware-related driver: video, sound, RAID (if any), NIC… anything that interacts with a piece of hardware. It is good practice to run the latest drivers anyway.

4 Update the motherboard BIOS according to the manufacturer’s instructions. Their website should provide detailed instructions as to the brand and model-specific procedure.

5 Rarely, bugs in the OS may cause “false positive” 0x124 events where the hardware wasn’t complaining but Windows thought otherwise (because of the bug). At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated. 

6 Attempt to (stress) test those hardware components which can be put through their paces artificially. The most obvious examples are the RAM and HDD(s). For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing. For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably “bad sectors”. Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects – only that none were encountered during the test passes.

7 As the last of the non-invasive troubleshooting steps, perform a “vanilla” reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers – NOTHING AT ALL that is not sourced from the Windows 7 disc. Should that fail to mitigate the 0x124 problem, jump to the next steps. Otherwise, if you run the “vanilla” installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes. Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.

8 Clean and carefully remove any dust from the inside of the machine. Reseat all connectors and memory modules. Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9 If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you’ve got access to equivalent components in order to perform swaps.

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