[Paul]

Hi Timmo,
I think they sent it over two weeks ago.
Please send to support again the address so we resend it again.
We apologize the inconvenience.

[Paul]

Hola Pclink,
Gracias por la información.
Parece ser que tienes una gráfica serie HD 7800, esta tiene soporte para 6 monitores independientes, todo depende claro esta de los puertos de video que tenga.
También veo que tienes una gráfica integrada HD 4600 de Intel, que no se porque esta allí ya que tienes una solución APU de AMD con la gráfica, puedes comprobar si esto es correcto? En base a las #sp”>especificaciones no debería tenerlo.

Has probado en apretar el boton de reset en la parte posterior del MST Hub? Intenta apagar el equipo completamente, quitar el enchufe de la fuente y apretar el boton de encendido para dejarlo completamente sin electricidad. Vuelve a colocar todo de vuelta y enciende el equipo para ver si arrelga eso.
Asegurate que tienes la ultima version de controladores AMD, vete a http://www.amd.com para coger la utlima version Catalyst OMEGA.
Tambien, en el botón de inicio, pon windows update y enter. Clica en Windows Update y deja que busque la ultima actualizaciones de windows. Si esta dice que esta todo actualizado, no salgas de la ventana, vete a la parte inferior y pulsa donde dice descarga actualizaciones online. Si no lo has hecho, es posible que te falte acutalizaciones.

Ya por ultimo, si todo no funciona, pregunta directamente a Gigabyte si la gráfica tiene a través del DP tiene soporte MST y para cuantos dispositivos de pantalla. Por parte nuestra todas las gráficas HD 7850 y HD 7870 dan soporte a 6 monitores independientes.

Un abrazo.

[Paul]

Hi,
Sorry to hear about the problem.
Can you detail me what graphics card do you have it connected? Also please detail the display that you are using.
OS and graphics driver version will be great to have.
Last, please detail which hub do you have.
The MST Hub is a DP++ device, you can use passive adapters. Please send me also information of the adapter that you are using.

Thanks

[Paul]

Hi Timm,
I have spoken to the support team and they told me that they have sent already the brackets to you. Can you check with your post?

[Paul]

Estimado Sr,
La serie HD 7800 funciona perfectamente con 4 salidas con el MST HUB CSV-5400. No sabemos el porque reconoce unicamente dos salidas. Nos puedes indicar que tarjeta grafica te refieres y asi averiguar que ha pasado. Tambien detalla por favor que driver estas utilizando.
Aqui tienes unos videos que he realizado usando dos MST Hub CSV-5300 con una HD 7870
En referencia a la GB-BXA8G-8890 no tenemos experiencia con este dispositivo, creemos que tiene una equivalente a una HD 7750, si es asi, este chipset tiene 6 pipelines y puedes usar el MST Hub de cuatro salidas sin problemas. Hay que recalcar que algunos fabricantes por motivos tecnicos a veces no ofrecen todas las caracteristicas del producto. Si puedes preguntar a Gigabyte creo que te podrian indicar mejor.
Yo he probado con la HD 7750 con 4 salidas sin problemas.
Un saludo cordial.

[Paul]

I am glad that you got it sort it.
Regards

[Paul]

Did you flash the BIOS in the correct way?
There is a master and slave BIOS. Please try to disable under your BIOS the UEFI to check the problem.
The R9 295X2 has a slider button on the top, this is the second BIOS of the card. If you switch the button when the system is off and when you run it goes into non UEFI mode.

[Paul]

Hi,
Where are you located? I think is best that you can send us the card so we can do the flash here.

[Paul]

Hi,
Have you tried using a USB DOS boot disk and run DOS to flash the BIOS?
If you are trying to run the atiflash.exe in Windows DOS command window it will not run.

[Paul]

The only cards that can run 3 displays without using the displayport are the 260x,285 and 290 series. The mst hub acts as an active adapter and that is why you can use the remaining ports on the graphic card. Why we don’t have a 4 Hdmi port hub? Hdmi port has a royalty fee and it can make the product quite expensive. Also as dp displays will became more common and also work at 10 bit it will became more popular over time. Note that all mst hubs are dp 1.2a spec, this will make it very useful for adaptive sync displays for gaming design etc

[Paul]

Do a windows update and once if it says there is no more update available, go to the lower part and click where is says check windows update online. If you have not done this it will update probably the remaining updates that you haven’t yet. Windows NetFrame should update this way as well.

[Paul]

Hi,
Thank you for contacting us here.
Yes, if you use the CSV-5300H to connect the 3 HDMI displays will work without issues on the DP port. You just need to use the remaining ports HDMI and 2x DVI to connect the other displays to have a total of 6 displays.
If you choose to buy the CSV-5400 you will require to have DP to HDMI adapters to connect to the ASUS VN248H-P, therefore I think this is not the best option for you. If you do, then you can use 4x at 1080p on the MST Hub plus 2 more of your choice from the graphics card outputs.
You will have no problems doing a 6 display setup on the graphics card you have. Please note that I do not have experience on Sapphire graphics card but I am positive they use the reference design as ours.
The Hub will work on Windows based Tablets, on Intel NUC and also any GPU that has a DP 1.2 spec port.

Here are some videos for your reference
DUAL CSV-5300 on a HD 7870. AMD GPU’s have 6 pipelines so if you have DP ports and a MST Hub you can configure up to six displays
CSV-5300 on a R9 290X. This is a similar configuration on your graphics card. I use 2x DVI ports, HDMI and a MST Hub which makes a total of 6 displays.
CSV-5300 with Surface 2. You can use this on tablets as well.
If you have further questions please let me know.

[Paul]

Hi Gabriel,
Please send a mail to [email protected] and we will take care of your problem.
Regards

[Paul]

Hi,
We are awaiting to see if there is a utility for 64 bit. We sent the feedback to AMD and so far no response. From what they explain it should work for both 64 and 32 OS.

[Paul]

Hi Thujan,
We will receive the card early next week at our service center.
Keep you posted.

[Author]

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