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Paul

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Viewing 15 posts - 16 through 30 (of 450 total)
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  • 20-10-2015 at 10:17 in reply to: Macbook Air – problem with Dell Ultra sharps monitors #2846
    Paul
    Member

    Hi,
    I am afraid that this is an OS problem. If you install Windows it will work without issues.

    20-10-2015 at 10:15 in reply to: Nvidia GTX 580 Crashing on ALL Drivers #2845
    Paul
    Member

    That is good news.
    Cheers

    19-10-2015 at 14:33 in reply to: Nvidia GTX 580 Crashing on ALL Drivers #2839
    Paul
    Member

    Good to hear.
    Keep me updated.

    19-10-2015 at 08:06 in reply to: Nvidia GTX 580 Crashing on ALL Drivers #2836
    Paul
    Member

    Hi,
    Make sure you have sufficient cooling in your PC. Based on your description it does sound like a heat problem.
    Can you check if the card has a lot of dust in the cooling fan?
    Also check if your contact pins on the PCI-E 16x is clean. You can clean it with a pencil eraser.

    Kind regards,

    19-10-2015 at 08:03 in reply to: screens turn black #2835
    Paul
    Member

    Hi,
    Do you have a second system to verify if it is the card that is providing the issues? If not please proceed to RMA the card.

    17-10-2015 at 11:27 in reply to: screens turn black #2831
    Paul
    Member

    Yes, let me know the results.

    15-10-2015 at 09:52 in reply to: Club3D r9 290x faulty? #2822
    Paul
    Member

    Hi Krentebol,

    The best way to get the support is if you have the original invoice of the product. Did you get this with the card? If you do, send it together to our support email. They should be able to assist your inquiry.
    Kind regards

    15-10-2015 at 09:25 in reply to: UHD Monitors #2821
    Paul
    Member

    Hi,
    Did you reset the MST Hub? There is a button on the back.
    Check if you have applied the latest updates
    Check this faq from Microsoft

    How many screens can I connect? 

    The number of external screens that your Surface Pro 2, Surface Pro 3, or Surface 3 will support depends on your settings for refresh rate and resolution, and on whether the display on your Surface is on or off. For Surface Pro 3, it also depends on which processor you have (i7, i5, or i3). 

    Surface
    Surface display
    External displays
    Refresh rate
    Screen resolution
    Surface 3
    On
    One
    30 Hz
    3840 x 2160
    Surface 3
    On
    One
    60 Hz
    2560 x 1600
    Surface Pro 2, or Surface Pro 3 with any processor 
    On
    One
    60 Hz
    Up to 3840 x 2160 
    Surface Pro 2, or Surface Pro 3 with any processor 
    On
    One
    24 Hz
    Up to 4096 x 2160 
    Surface Pro 2, or Surface Pro 3 with i7 or i5 processor 
    On
    Two 
    60 Hz
    Up to 2560 x 1440
    Surface Pro 2, or Surface Pro 3 with i7 or i5 processor 
    On
    Two 
    30 Hz
    Up to 3840 x 2160 
    Surface Pro 2, or Surface Pro 3 with i7 or i5 processor 
    Off 
    Three 
    60 Hz
    Up to 1920 x 1200
    Surface Pro 3 with i3 processor
    On
    Two
    60 Hz
    Up to 1920 x 1200
    15-10-2015 at 09:20 in reply to: screens turn black #2820
    Paul
    Member

    Hi,
    Did you check if you can default your BIOS settings in your mainboard?
    Did you apply the latest updates on your mainboard BIOS?
    Can you update the system by just placing one display instead of 2?
    Can you check if the memory is giving you errors?
    Regards

    10-10-2015 at 12:34 in reply to: CSV-5200 One Display Working #2813
    Paul
    Member

    Hi,
    You are using the full bandwidth if you output to 4K (3840×2160) on a single display. In order to use the MST Hub on a single DP port you will need to lower the resolution so you have enough bandwidth to cover both screens. A DP 1.2 port has a total of 21.6 Gbps and a 4K resolution will consume almost this bandwidth.

    10-10-2015 at 12:30 in reply to: UHD Monitors #2812
    Paul
    Member

    The UHD displays requires to have the full bandwidth of a single DP 1.2 port, therefore the MST Hub will not be the ideal to use as it will have to share the bandwidth between multiple displays. In your case you require to have a graphics card that supports multiple DP ports to power the UHD display.

    06-10-2015 at 10:40 in reply to: Difficulties with the MST hub and new graphics card #2808
    Paul
    Member

    Hi Gooky,
    We found the sleep issue with older mainboards only (starting 4 years upwards). We believe it is the BIOS behaviour that is causing the sleep and not wake up. So far we have not found a solution to this.

    06-10-2015 at 10:08 in reply to: Difficulties with the MST hub and new graphics card #2806
    Paul
    Member

    Hi Gooky,

    Try to shutdown the system, drain your PC electricity by unplugging the power cable and pressing the power button. Also unplug the MST Hub from the power cable. Let it sit for 2 minutes and try again.

    Kind regards,

    06-10-2015 at 10:06 in reply to: 2 Multistream transport hubs from Nvidia M6000 via 4 display port cables + 1 4K monitor #2805
    Paul
    Member

    Hi Vortex4k,
    The M6000 can only output 4 independent displays at 4K. Each DP 1.2 has a maximum bandwidth of 21.6Gbps. If you would split this into multiple signals, you will have to share this total bandwidth. For example, a DP 1.2 port can use a MST Hub 1-4 by using 4x 1080p displays.
    Now for the cable length, you must use DP 1.2 spec cables to provide you the bandwidth required (not all DP cables are the same). In terms of length, the maximum is 5 meters of 16 feet, if you require longer cables you will have to find something more dedicated to fit your requirements.

    06-10-2015 at 09:54 in reply to: Intel NUC with Intel iris 6100 graphics #2804
    Paul
    Member

    Hi Rickn,
    Unfortunately the Intel Graphics chip can only drive 3 independent displays only, even the DP 1.2 can support up to 4 1080p displays.
    The only way you could drive more than 3 is by using a USB Graphics adapter in combination of a MST Hub 1-3.
    If you have any further questions please let us know.

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