[MST1407]

I will give this one over to [email protected]. You will receive further email comminucation from them.

Best regards

[MST1407]

Good day malucelli,

Although Apple states that Mac Book Pro late 2013 should be able to output 4K at 60Hz over the Thunderbolt 2, htis link does worry me a bit:https://support.apple.com/kb/sp691?locale=en_US
That states it cannot. I suppose it all depends if the Graphics Chip inside can do it … which CPU / Integrated Graphics is in your system?

The CAC-1170 adapter will convert DP 1.2 signal into HDMI 2.0 signal at max 4K 60Hz, but that singal does need to come out of your system first …
CAC-1170 does not support HDR by the way.

[MST1407]

Hi Mudson,
Sorry for the delay of this reply.

– What is the number to contact for warranty concerns? Provided it is still under waranty (Only bought it 11 months ago, though I do not know how long ago the manufacturer purchased the unit.

You can claim warranty from the place of purchase, this will most probably offer the fastest service for you.

– Would I still receive a signal through the center channel if no power is going to the unit?

It would be a special case, but possible that the Hub receives just enough power from the DP input to pass on 1 video signal. For the second/third output it would need to do more “work”, thus needing more power then it gets.

Best regards

[MST1407]

no problem, good to hear it is working for you 🙂

[MST1407]

Hi Kaikox,

Please send a picture of th backside of your card to [email protected]
On the back should be stickers with Item-Code, Serial NR. and Production nr.
Wel need those to detemine which Firmware is best suited for your card.

[MST1407]

thanks for the feedback and happy to hear you got it working 🙂

[MST1407]

Good day GraffitiKnight,

No the CAC-1514 does not hav support for HDR.

[MST1407]

Good day Woiz,

The CSV-1460 does not support upstream charging, so no charging the Notebook thrue/from the docking station.
Depending on your connectivity needs/wishes, we do have these mini dockings that have a USB C port for charging:
CSV-1530 = Mini Dock, USB C to Gigabit Ehternet + USB3.0 + USB C for charging
CSV-1532 = Mini Dock, USB C to VGA + USB3.0 + USB C for charging
CSV-1534 = Mini Dock, USB C to HDMI 2.0 (4K 60Hz) + USB2.0 + USB C for charging
CSV-1537 = Mini Dock, USB C to DisplayPort 1.2 + USB2.0 + USB C for charging
CSV-1560 = USB C MST Charging Docking Station
This one uses MST feature for Dual Screen support which is not supported by MAC OS so you can connect 2 external screens but they will show the same picture.If you will only connect 1 screen, this one would be perfect.

[MST1407]

Good day Leatamola,

In general …

–          Setup

Setups with TV’s normally work best by making a custom resolution, in this case for: 3840*2160 at 60 Hz with Timing Standard set to CVT-RB (Reduced Blanking).

(For setups with Monitors Timing Standard can remain on “auto”.)

On most TV’s you will need to do some settings like “Enhanced Mode”/ “PC-Mode” and/or “UHD Color” for the HDMI 2.0 port in use. 

Please make sure the HDMI port of the Screen/TV supports 4K 60 Hz, often not all HDMI inputs support that.

I will have [email protected] send you an email with the latest firmware in case you do not have that already loaded, however i doubt that the problem is realted to frimware of the adapter cable.

[MST1407]

just make sure to use an active Mini DisplayPort to HDMI Adapter like our CAC-1170 (plus a normal HDMI Cable).
http://www.club-3d.com/en/detail/2339/mini_displayport_1.2_to_hdmi_2.0_active_adapter/

[MST1407]

no problem just hope these High Sierra issues will be resolved soon …

[MST1407]

Please make sure to use  a passive HDMI to DVI adapter. Somthing like our CAA-HMD>DFD : http://www.club-3d.com/en/detail/2355/hdmi_to_dvi_d_single_link_passive_adapter/

Plus of course a normal DVI cable to go to the screen. That should work.

[MST1407]

Hello gosheto,

Sorry but your GTX770 is a Kepler GPU Graphics card and those  do not work very well together with active adapters like the CAC-1070.
You could try with clean driver install and making a custom resolution for 3840×2160 at 60Hz with Timing Standard set to CVT-RB for use with a 4K TV.

[MST1407]

will check with R&D if they knwo a work around of some sort, but as often with new MAC OS Updates it often takes until a next update until (most) issues are fixed …

[MST1407]

Good day Gregory, i checked and you should have received an answer back from [email protected].
In case you did not, please claim warranty from the place of purchase. You should have 2 years warranty from the place you bought it.

[Author]

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