MST1407

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28-08-2017 at 15:05 in reply to: DisplayPort™ 1.2 Cable to HDMI™ 2.0 UHD 4K60Hz #35553

MST1407
Keymaster

Good day papori1961,
Assuming that the CPU going into this mainboard will have integrated graphics capable of generating 2560x1440p at 60Hz signal over that DP ouput….
Yes that will work

25-08-2017 at 13:58 in reply to: MST CSV-5400 – cannot extend 4th display #35542

MST1407
Keymaster

We will try to get information from AMD on this … will be continued …

25-08-2017 at 10:07 in reply to: MST CSV-5400 – cannot extend 4th display #35538

MST1407
Keymaster

I don’t think there is anything wrong with your settings.
You use passive DP to HDMI adapters plus normal HDMI Cables ?

24-08-2017 at 13:10 in reply to: MST CSV-5400 – cannot extend 4th display #34906

MST1407
Keymaster

Hi mrk,

Just tested a CSV-5400 on a R7 370 with 4 x HDMI screen wihtout any issue.
Then replaced the R7 370 by a RX550 and everything was working strait away wihtout doing any settings. The AMD Driver however did not recognize the RX550 card. After removing existing driver and installing RX550 Driver we also encountered issues. Sometimes witht he third screen and sometimes with the 4th that was connected (both 4K screens natively). Screens were not recognized and therefore system did not allow advanced display setitngs to be done.
Did you already check with AMD on this ?

24-08-2017 at 13:03 in reply to: HDMI 2.0 to DisplayPort 1.2 ? #34749

MST1407
Keymaster

Hi Luca,
I reccon that you cannot play content that requires a higher version of HDCP than you have …

23-08-2017 at 13:42 in reply to: HDMI 2.0 to DisplayPort 1.2 ? #33713

MST1407
Keymaster

We will do our best 🙂

22-08-2017 at 10:45 in reply to: Warrenty repair #33472

MST1407
Keymaster

Hello Steinke,

Warranty you normally claim at the point of purchase.
Otherwise you can send an email to [email protected] with your information, fault description and copy of the purchase invoice

22-08-2017 at 10:42 in reply to: MST CSV-5400 – cannot extend 4th display #33469

MST1407
Keymaster

Hello mrk,

What screens are you using at what resolution ?
So i can check with technical department to see if we can test this.

21-08-2017 at 14:10 in reply to: CAC-1070 Flashing Pixels #33452

MST1407
Keymaster

email send by [email protected]

21-08-2017 at 14:09 in reply to: CAC-1051 screen-flicking and shifting (DP to DVI-DL active adapter) #33450

MST1407
Keymaster

Hi gealish, very sorry but we have no other updater program available 🙁

21-08-2017 at 14:09 in reply to: Royal Ace 290 warranty #33448

MST1407
Keymaster

very welcome

18-08-2017 at 17:39 in reply to: HDMI 2.0 to DisplayPort 1.2 ? #33285

MST1407
Keymaster

will certainly do provide info as soon as we have it

18-08-2017 at 09:45 in reply to: CAC-1070 and 1170 HDMI 2.0 adapter feedback topic. #32964

MST1407
Keymaster

that is not good, very sorry about that 🙁
Will do again right away.

18-08-2017 at 09:42 in reply to: Royal Ace 290 warranty #32962

MST1407
Keymaster

Please send an email to [email protected] with a copy of the purchase invoice and a picture of the backside of your card. On the back are little stickers with item-code / serial number / production number they need to verify. Thanks.

17-08-2017 at 11:05 in reply to: Issue with warranty RoyalQueen R7 260x 2048MB #32844

MST1407
Keymaster

replied by email from RMA department
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MST1407

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