[MST1407]

Good day kstone,

Very sorry about that, we started with new wesbite 2 weeks ago, and I will have that checked out right away.
Meanwhile the latest drivers for Club3D SenseVision product with displaylink Chip inside you can also always download from  here:http://www.displaylink.com/downloads/windows

Please make sure to first un-install all Displaylink software from your system with Docking NOT connected. Dowload and install Displaylink software, reboot system now connect the Docking and you should be “ready to go”.

[MST1407]

thanks mrgaolei for the feedback

[MST1407]

Final version 10.12.6 is teste and working well 🙂

[MST1407]

thank a lot for the feedback 🙂

[MST1407]

Hi rsplaul,

As far as we vcould test it and have had feedback for users, OS 10.12.6 Beta seems to fix all the “non-working” issues on MAC’s 2017 build that we know of.

[MST1407]

Good day Samantha,

In general …

–          Setup

Setups with TV’s normally work best by making a custom resolution, in this case for: 3840*2160 at 60 Hz with Timing Standard set to CVT-RB (Reduced Blanking).

(For setups with Monitors Timing Standard can remain on “auto”.)

On most TV’s you will need to do some settings like “Enhanced Mode”/ “PC-Mode” and/or “UHD Color” for the HDMI 2.0 port in use.

Please make sure the HDMI port of the Screen/TV supports 4K 60 Hz, often not all HDMI inputs support that.

Please make sure the Software of the TV is updated

There is no setting in the TV that you can disable that notice ?

[MST1407]

Hi szrylmz,
Very sorry to hear this.

However we tested CAC-1507 as well as CAC-1504 on MacBook Pro 2017 ( HD 640 Graphics) with OS version 10.12.6 Beta and that work fine.
So the problem is not that the Intel Graphics is incompatible with the Adapters.
I would advise you to update MAC OS to 10.12.6 Beta, am covninced that would solve most of the issues (if not all).

[MST1407]

your very welcome

[MST1407]

thanks for the feedback

[MST1407]

Just tested 2 HDMI screens on a CSV-3242HD with succes.
Here the video i made of it:
I accedentially called the DVI-to-HDMI converter DP-to-HDMI converter, sorry about that: https://www.youtube.com/watch?v=h90nFJ2W-t4
Adapter/Cables used:
CAA-DMD>HFD3 = DVI-to-HDMI Converter: http://www.club-3d.com/en/detail/2375/dvi_d_to_hdmit_passive_adapter/
CAC-1310 = HDMI Cable 3Meter: http://www.club-3d.com/en/detail/2336/premium_high_speed_hdmit_2.0_4k60hz_uhd_cable_3m-_9.8_ft/

Not sure what is going wrong on your end, but my guess would be the DVI to HDMI Cable you are using …

[MST1407]

Normally all USB C Adapters need to be active, so i can understand the mistake (made it myself as well in the beginning). However since the video signal is in fact a displayport signal, in the cas of CAC-1507 / CAC-1517 not need to convert any signal.
In all other cases (that i know of) USB C Adapters are active.
By the way where did see it advertized as being Active ? Needs to be changed ..

 

–          Custom Resolution Intel Graphics Software

Making that Custom resolution in the Intel Graphics Driver should be something like this …

Open Intel Graphics Control Panel, Choose “Custom Resolutions” (left bottom option) It will asks you if you wish to continue; YES
Standard the “Basic” setting is shown, click on “Advanced” , make sure you make this custom resolution for the correct screen (left bottom)
Fill in; Width 3840 ; Height 2160 ; Refresh Rate 60 ; Set Timing Standard to CVT-RB for use with TV (and for use with Monitor you can leave that on “Auto”). 

If possible please set Color Depth BPC to 8 Bit. and click on “ADD” on the right bottom of the window. Now this resolution I added to the system and can be chosen. 
Go back to “General Settings”(left top) , it will show the basic options and here you can now choose the 3840×2160 resolution at 60Hz. 
(You might need to so a reboot first)

In MAC OS you might need a program like SwitchResX to be able to do Custom Resolution Settings.

If you had SwitchResX already, it sometimes to make a clean install of SwitchReX and/or make a new user.

 

We do have user feedback that they have it running without such setting on 10.12.4, this does sometimes involve making new user or even re-installing the OS completely …

Apparently old files are “in the way” when using the upgrade feature …

  I have no any addition applications (like SwitchResX) on my macBook. I have no any changed settings (only system defaults). After a lot of experiments with system settings, I reinstalled my macBook. And I have good result on my TV (3840×2160@60Hz 4:4:4). Next is screenshot of my system information if you need

If I understand right TVs recognize your device as “unknown” HDMI device (like dvd player with HDMI or BlueRay for example) as default. So need to “say” to TV that its device is the PC (or something like this) only. It is was not clearly In my TVs.

 

[MST1407]

Good day yomury,
Sounds like all the parts are working well. My guess would be this is a software issue …
Did you check with Nvidia on this already ? If anyone should know all about Nvidia Surround settings …

Which Screens are you using ?
Please make sure to disable all Energy Start saving settings on system and Screens.
Make sure to have the Power Adapter connected to the Notebook.
Use passive adapters / cable to connect screens to the MST Hub.

[MST1407]

Good day szrylmz,

For windows system, which graphics card is inside your system and/or which CPU ?

In general …

 

–          Setup

Setups with TV’s normally work best by making a custom resolution, in this case for: 3840*2160 at 60 Hz with Timing Standard set to CVT-RB (Reduced Blanking).

(For setups with Monitors Timing Standard can remain on “auto”.)

On most TV’s you will need to do some settings like “Enhanced Mode”/ “PC-Mode” and/or “UHD Color” for the HDMI 2.0 port in use. 

Please make sure the HDMI port of the Screen/TV supports 4K 60 Hz, often not all HDMI inputs support that.

Please make sure the Software of the TV is updated
Please make sure to use an HDMI cable capable of doing 4K 60Hz and/or 18Gbps.

CAC-1507 is a passive adapter that does not do any signal conversion. It uses the Displayport signal coming out of the Source System and just changes the connector from USB C to DP. No Firmware updates needed for this one.
CAC-1504 is a different story, i will have [email protected] send you latest available firmware (0x55) by email.

[MST1407]

i will most certainly post in this threat first as soon as i have any iinfo 😉

[MST1407]

Thanks a lot for feedback, much appreciated.

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