CSV-1564W65 – Ports not working

Updated 5 days ago in Docking Station
1 5 days ago

We have several CSV-1564W65 in use that show some issues from time to time.

We are using different Notebooks (Fujitsu Lifebook A-Series, E-Series and Microsoft Surface), but we seem to have similar issues with 3 different docks.

Sometimes the displays are not connected, sometimes USB Peripherals are not connected, sometimes LAN is not working.
The issue can be solved by power cycling the docking station, but this is very frustrating for the customer.

 

Sometimes everything is working as expected in the morning. Then at some point the customer disconnects the laptop and goes for a meeting, comes back, connects the USB-C and is now facing issues.
Sometimes the issues start after the Laptop was shut down and restarted.

 

It is a very confusing issue for us. We have several types of Club3d Universal Docks in use, but it seems only CSV-1564W65 is showing those issues.

Any ideas what to look for?

Thanks in Advance. BR
Marc

 
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0 5 days ago

Sometimes there are powersaving settings enabled on USB ports from the source (laptops). Could you check and disable those?

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