R9 280X royalQueen – video card issue

Updated on 02-06-2015 in R9 280 Series
2 on 02-06-2015

R9 280X royalQueen – video card issue



I am french man living in China (shenzhen) and I recently assembled the following configuration:

  • Intel Core i3-4160
  • MSI B85M-P33
  • R9 280X royalQueen
  • 2 x 4 Go de DDR3 2133 MHz
  • Cooler Master G550M

I bought the pieces in different places and I experienced some problem with the Graphic card.

My model is this one (link – http://www.club-3d.com/index.php/products/reader.en/product/radeon-r9-280x-royalqueen.html)

I played with my card 1-2 months before artifacts appeared then vertical lines. I had to do hard reset to be able to play again. But since this week, it appears more often. Now even when I am booting on windows (not only during game).

I guess my card has defects and needs to be replaced. How can I do that since I am living in China… I am pretty sure that my retailer already moved away…

Thank you,






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1 on 02-06-2015

Can you write a mail to [email protected] and please send him your receipt of purchase so we can see what we can do for you?
Thank you in advance.

on 02-06-2015

Thank you for the quick feedback.
I hope I will find the receipt.

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