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displayport to hdmi 2.0 adapter worked for 3 weeks, stopped working now.

Updated on 15-04-2016 in Adapters and Cables
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3 on 10-04-2016

Hi,

I’ve had this adapter working fine for 3 weeks. I woke up this morning and all of the text on my monitor was heavily pixelated. I shut down my pc and restarted. Upon restarting I only had a window about the size of a 1080 square shown centered on my monitor. all of the colors were washed out and i couldn’t make out any text or images. Just purple, pinkish, and green swirls and swatches of colors.

I unhooked the displayport to hdmi 2.0 adapter and went back to 4k @ 30hz for now.  Any ideas on what happened? Everytime i try to use the adapter now I get a squished centered display that I can barely navigate my way out of.

Thanks

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nick101181 2 on 10-04-2016

I have just now done further testing. I can confirm my displayport works with other cables and adapters but the club3d displayport 1.2 to hdmi 2.0 adapter seems to be dead. How can I get in touch with customer support to send me a replacement?

MST1407 on 13-04-2016

Hi Nick,

Very sorry to hear this 🙁
Normally warranty is handled at the place of purchase, but you can always send an email to [email protected]

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qingolden on 15-04-2016

Hi Nick,when you use NV card,it may happen,the drivers sometimes run into fail,
you may need to update the lastest released drivers,

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