[MST1407]

Hi Vishal,

Sorry to hear that you were not able to get it working. I know the mac book pro supports it, i know the adapter supports it, you know the cable supports it … that leaves cable and tv
I would say it must be a setting somewhere …

[MST1407]

Hi Nick,

Very sorry to hear this 🙁
Normally warranty is handled at the place of purchase, but you can always send an email to [email protected]

[MST1407]

TV is good, cbale is good, adapter works … leaves the grahcis card. i don’t have 680 card here so i cannot duplicate .. sorry 🙁
Please contact Nvidia for support on settings or which driver to use for the graphics card.

[MST1407]

which receiver do you have ?
also i will send you an email with firmware update that might help …

[MST1407]

Hi smargi, 
did the info you got thrue the support email help ?

[MST1407]

did the info we emailed thru [email protected] help ?

[MST1407]

Hi ZeroGravity,

R9 280 should do just fine, Sharp UE630X should have an HDMI2.0 input suited for PC connection (you might need to en-able “Advanced (color) settings” or something of that extend, for the HDMI port you are using, but should not be a problem. HDMI 2.0 Cable, is a bit tricky because i know that many cables out there claim they can do UHD or 18Gbps, but in fact many of them don’t ! I wold advise you to buy a certifed cable for use with such high resolutions, like our cac-1310
http://www.club-3d.com/index.php/products/reader.en/product/hdmi-20-high-speed-4k60hz-uhd-cable-.html

[MST1407]

by the way i know that many Mac users used SwitchResX to make custom resolutions and i am quite sure that is for free …

[MST1407]

HMDI cable good, adapter good, TV good … i don’t see a problem 🙂

[MST1407]

You don’t “have to” use CVT-RB setting, we have only noticed that in many cases that gives the best result when end-users connect their TV.

[MST1407]

Hello TWZ,

That is weird ! I know that  MacBooks do support MST Feature and connecting a MST Hub should not be a problem, certainly not for models from mid 2013 onwards.
There is no such thing as driver software for MST Hubs so the setting need to be done on system and/or screens.
Since i am very confident that the Notebook is not the problem, although it could very well be that it only supports 3 screens in total (including its own), so 2 external … (please check). And the MST Hub seems to be working … leaves us the screens. What screens do you use and what cables ?

[MST1407]

Hi Kahless, the biggest update in the last firmware (compared the the version that your Adapter will have) has to do with reading EDID info  coming from TV’s. This could be a problem mainly with Vizio tv’s. I do not expect you to need the firmware update looking at your hardware.

Here’s my standard checklist:

* Color Depth (often default set to 16 bits or even 32 bits) need to be set to 8 bits (when running 4:4:4).

 

What are the 4K formats supported by the adapter ?

[img]http://insights.club-3d.com/wp-content/uploads/2016/04/WHAT-4K-IS-SOUPPORTED-BY-THE-ADPATER-1.png[/img]

 

* Make sure the HDMI cable you are using can do HDMI2.0 or 18Gbps.

Sound a bit “easy” but many cable do actually not support the full bandwidth, certainly  not cables longer than 3 meters …

* On many TV’s you need to turn on “UHD Color” or “Advanced (Color) Setting” manually in the settings of your TV for the HDMI port to which your pc is connected.

* Also it could help when connecting 2 screens, to set the screen connected thru the Adapter as second/secondary screen

* I strongly advise you to make a custom resolution, set resolution to 3840×2160 at 60Hz and set Timing standard to CVT-RB (reduced blanking)

 

[MST1407]

Hi Erik,

Welcome

[MST1407]

Hi Vishal,

Here’s my standard checklist:

* Color Depth (often default set to 16 bits or even 32 bits) need to be set to 8 bits (when running 4:4:4).

What are the 4K formats supported by the adapter ?

[img]http://insights.club-3d.com/wp-content/uploads/2016/04/WHAT-4K-IS-SOUPPORTED-BY-THE-ADPATER.png[/img]

* Make sure the HDMI cable you are using can do HDMI2.0 or 18Gbps.

Sound a bit “easy” but many cable do actually not support the full bandwidth, certainly  not cables longer than 3 meters …

* On many TV’s you need to turn on “UHD Color” or “Advanced (Color) Setting” manually in the settings of your TV for the HDMI port to which your pc is connected.

* Also it could help when connecting 2 screens, to set the screen connected thru the Adapter as second/secondary screen

* I strongly advise you to make a custom resolution, set resolution to 3840×2160 at 60Hz and set Timing standard to CVT-RB (reduced blanking)

[MST1407]

Hi Fran24,

Welcome and  yes it will

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