[MST1407]

Hi ModestAxis,

BSOD are normally either a software- or Memory related.
This one sounds like a software issue, probably caused by a Windows Update.

Please try this:
Make sure Windows is fully updated.
Check if mainboard bios is updated with latest version (sounds abit weird but often helps a lot)

Boot up system in safe mode (pressing F8 during boot). Uninstall all graphics related software including driver catalyst software and also Benchmark software (like Afterburner) etc.

If you cannot un-install certain software in safe mode, please use a software program like DisplayDriverUnstaller “DDU” http://www.wagnardmobile.com/DDU/

After this is done boot up normally and Windows will ask to install driver for the “new hardware”, just close that.
Go to: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
to dowload and install the latest driver.

For WIN7 i think the 13.9 is also a very good and stable Catalyst driver version.

[MST1407]

Good day Damian,
Our CGAX-R9399 = Radeon R9 390 RoyalQueen is build with the same components, pcb and Tripple Fan CoolStream Cooler that we also use for the R9 390X.
This means that we provide better quality materials than necessary on the R9 390.
The memory is running at 6000Mhz already, and does not have “lot’s of room” to OC .
The GPU is clocked at 1010Mhz (where 1000Mhz is reference), i know some users have this running on 1075Mhz in a stable manner, but i suppose this also is depending a bit in the individual GPU …
Overall you should be able to get up to 10% extra performance with OC/finetuning the settings.

[MST1407]

From a Microsoft Forum Moderator:

I suggest you to uninstall and reinstall the driver in compatibility mode and check if it helps.

1. Press Windows+ X and select Device Manager, and press Enter.

2. Find and double-click the category of device whose driver you wish to uninstall (for example, the graphics card would be listed under Display Adapters).

3. Right-click the device, and click Uninstall.

4. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

5. After the uninstallation is complete, reboot your computer as soon as possible.

Follow the steps provided below to install the drivers in compatibility mode:

1. Right-click on the driver setup file and click on ‘properties’.
2. Click on the ‘compatibility’ tab and check the box “Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
3. Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Please reply with status of the issue

[MST1407]

Good day PGN,
That does sound very odd.
I mean of course it can happen that a graphics card will mail-function, but this is a new one for me …
It sounds like the Graphics Card does not get enough power to operate. Your PSU should have about 48 Amp. available on the 12Volt rail. Graphics card will take 280Watt in full load, your cpu about 100Watt in full load and your mainboard could also take about 100Watt, HDD about 15Watt / SSD about 10 Watt. That would be about 500Watt or 42Amp. If you have a some power hungry External USB devices connected, that could become a bit tight. I am not saying it cannot work, but if at all possible, perhaps worth a try to test the card in a different system or test a different PSU in your system.
Did you also update the BIOS of the mainboard, this perhaps sounds a bit strange, but does often help a lot to make the system run more stable.

[MST1407]

Good to hear.
There are indeed many different Adapter Cables. Even Active ones do sometimes not support Eyefinity or no higher resolution than 1080p at 60Hz. Mostly depends on the (quality of the) Chip that is used inside the Adapter, but often very difficult to impossible, to find any info on that :-S

[MST1407]

Hi NearlyHarley,
I will do that for you.
Sorry to see you go 🙁

[MST1407]

There’s is no way you can activate the second display in in that Intel Graphics Driver ?
Sometimes they are by default on “inactive”.
Which Intel Graphics driver version do you have installed ?

[MST1407]

What brand and type of screens and what cables you use to connect from hub to the screens

[MST1407]

very welcome

[MST1407]

Which screens are you using ?
I know that under Windows MultiMonitor setups, Dell screens are not the easiest ones to use. Don’t get me wrong, quality of the Dell screens is in general very good, just not the easiest ones to use in such a setup. You can find some tips here: http://support.amd.com/en-us/kb-articles/Pages/DellMonitorSupportingDisplayPort12Multi-StreamTransport.aspx

Also it is best to connect hub to the Surface directly (not the dock although i have seen that work as well) and not use Active Cables to go from the Hub to the screen. The MST Hub is already active and the signal might even get to “strong” when using srealtively short active cables.

[MST1407]

welcome

[MST1407]

welcome

[MST1407]

welcome

[MST1407]

Hi Jcoyne,

The MST Feature is supported by the OS therefor there is no driver needed for the MST Hubs.
Please make sure you have OS fully updated and also the latest Intel Graphics driver installed.

Please connect the MST Hub directly to the Surface and start with 1 screen connected to the hub. Make sure power is on the Hub and Screens. Wndows should see the screen, perhaps not “activated” yet or something like that. Go windows settings to check on resolution/frequency for the screen. Then do the next … it should indeed be as simple as that.

[MST1407]

your mariusblk2 account has been deleted

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