CAC-1504 USB3.1 Type-C to HDMI 2.0, windows 10 64bit Drivers..

Updated on 02-05-2017 in USB Type C
15 on 05-05-2016

Hi all,
I have just purchased a CAC-1504 USB3.1 Type-C to HDMI 2.0 and my PC does not find the drivers for this device.
I tried with windows update and didn’t work either.

I have Windows 10 Home 64bit. and on Device Manager it shows a “Display port ALT mode Device” with exclamation mark.

Please help !

Thanking in advance,
Gerardo Oyarce P.

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0 on 06-05-2016

Ok, 
I’m gona left my PC specs here, sorry for the long sheet but I really want this to work:
####################################################<br /> Computer:
Computer Type Equipo basado en x64 ACPI
Operating System Windows 10 Home Home Edition
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 9.11.10586.0
DirectX DirectX 12.0
Computer Name PASHE-PC
User Name Gerardo
Logon Domain [ TRIAL VERSION ]
Date / Time 2016-05-05 / 21:05

Motherboard:
CPU Type 4x , 3100 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory [ TRIAL VERSION ]
BIOS Type AMI (10/11/11)
Communication Port Puerto de comunicaciones (COM1)

Display:
Video Adapter NVIDIA GeForce 9500 GT (1024 MB)
Video Adapter NVIDIA GeForce 9500 GT (1024 MB)
Video Adapter NVIDIA GeForce GTX 460 (1024 MB)
Video Adapter NVIDIA GeForce GTX 460 (1024 MB)
3D Accelerator nVIDIA GeForce 9500 GT
Monitor Monitor PnP genérico [NoDB] (250116843009)

Multimedia:
Audio Adapter Controladora de High Definition Audio [10DE-0BEB] [NoDB]
Audio Adapter Controladora de High Definition Audio [8086-1C20] [NoDB]

Storage:
IDE Controller Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Storage Controller Controladora de espacios de almacenamiento de Microsoft
Disk Drive KINGSTON SV300S37A240G (223 GB)
Optical Drive HL-DT-ST BD-RE BH10LS38
SMART Hard Disks Status OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
Total Size [ TRIAL VERSION ]

Input:
Keyboard Dispositivo de teclado HID
Mouse Mouse compatible con HID

Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address C8-3A-35-C2-4A-33
Network Adapter 802.11n Wireless LAN Card (192. [ TRIAL VERSION ])
Network Adapter Bluetooth Device (Personal Area Network)
Network Adapter Intel(R) 82579V Gigabit Network Connection
Network Adapter Microsoft Wi-Fi Direct Virtual Adapter

Peripherals:
Printer Fax
Printer HP LaserJet CP 1025nw
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2013
Printer Xerox Phaser 3020
Printer XRX9C934E353C73
FireWire Controller VIA VT6306/6307 Fire II IEEE1394 Host Controller (PHY: VIA VT6307)
USB Device ASUS Bluetooth
USB Device DisplayPort ALT mode device
USB Device Dispositivo compuesto USB
USB Device Dispositivo de entrada USB
USB Device Dispositivo de entrada USB
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device USB Input Device (Logitech Download Assistant)
USB Device USB Root Hub
USB Device USB Root Hub
USB Device USB Root Hub

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 3602
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product P8P67 PRO REV 3.1
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case

HDD KINGSTON SV300S37A240G
Monitor ID GSM0001: Monitor PnP genérico [NoDB]
Monitor Model LG TV
Motherboard 63-0100-000001-00101111-101111-Chipset$1APTC015_BIOS DATE: 11/01/12 09:49:43 VER: 36.02
Motherboard DMIMOBO: ASUSTeK Computer INC. P8P67 PRO REV 3.1
Motherboard DMISYS: System manufacturer System Product Name
Motherboard Unknown
Optical HL-DT-ST BD-RE BH10LS38
PCI/AGP 10DE-0BEB: Controladora de High Definition Audio [10DE-0BEB] [NoDB]
PCI/AGP 10DE-0E22: NVIDIA GeForce GTX 460 [10DE-0E22] [NoDB]
PCI/AGP 1814-3062: Tarjeta LAN inalámbrica 802.11n [1814-3062] [NoDB]
PCI/AGP 1B21-1042: ASMedia XHCI Controller [1B21-1042] [NoDB]
PCI/AGP 1B21-1080: Puente PCI a PCI [1B21-1080] [NoDB]
PCI/AGP 1B21-1242: ASMedia XHCI 1.1 Controller [1B21-1242] [NoDB]
PCI/AGP 8086-0100: Controladora de memoria [8086-0100] [NoDB]
PCI/AGP 8086-0101: Puente PCI a PCI [8086-0101] [NoDB]
PCI/AGP 8086-0105: Puente PCI a PCI [8086-0105] [NoDB]
PCI/AGP 8086-1503: Intel(R) 82579V Gigabit Network Connection [8086-1503] [NoDB]
PCI/AGP 8086-1C02: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller [8086-1C02] [NoDB]
PCI/AGP 8086-1C10: Puente PCI a PCI [8086-1C10] [NoDB]
PCI/AGP 8086-1C12: Puente PCI a PCI [8086-1C12] [NoDB]
PCI/AGP 8086-1C18: Puente PCI a PCI [8086-1C18] [NoDB]
PCI/AGP 8086-1C20: Controladora de High Definition Audio [8086-1C20] [NoDB]
PCI/AGP 8086-1C22: Controladora de bus SM [8086-1C22] [NoDB]
PCI/AGP 8086-1C26: Controladora de host mejorada USB de la familia Chipset Intel(R) serie 6/serie C200 – 1C26 [8086-1C26] [NoDB]
PCI/AGP 8086-1C2D: Controladora de host mejorada USB de la familia Chipset Intel(R) serie 6/serie C200 – 1C2D [8086-1C2D] [NoDB]
PCI/AGP 8086-1C3A: Intel(R) Management Engine Interface [8086-1C3A] [NoDB]
PCI/AGP 8086-1C46: Controladora LPC [8086-1C46] [NoDB]
PnP INT3F0D: Recursos de la placa base [NoDB]
#########################################################<br />
Thanking in advance,
Gerardo Oyarce P.

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0 on 22-05-2016

Have the same issue as OP. Anyone have a solution for this yet?

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2 on 24-05-2016

Hi Gerardo, we have a firmware update available for this adapter, this may solve the issue. However I cannot find the brand and model of your PC! Where is it in the post?

on 25-05-2016

Will the firmware update work on an ASUS Q553UB-BSI7T13?

on 08-06-2016

Hi All,

To be able to send a video signal thru the CAC-1504, the Source Device (pc/ laptop  withUSB3.1 Type C output) needs to support Displayport ALternate Mode. Please check if it does …

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7 on 01-10-2016

exactly the same problem.

Hi all,
I have just purchased a CAC-1504 USB3.1 Type-C to HDMI 2.0 and my PC does not find the drivers for this device.

Device Manager it shows a “Display port ALT mode Device” with exclamation mark.

Please help !

So far … nothing

Computer is a Dell precision 690 running windows 10 pro.

on 02-10-2016

To be able to send a video signal thru the CAC-1504, the Source Device (pc/ laptop withUSB3.1 Type C output) needs to support Displayport ALternate Mode. Please check if your Dell precision does that

on 30-04-2017

same

on 01-05-2017

You checked if your USB Type output supports Displayport Alt(ernate) Mode ?

on 01-05-2017

YES! ( Lenovo Yoga 720 13ikb)

on 01-05-2017

and what screen / tv do you have ?

on 01-05-2017

ASUS VK278Q Monitor – 68,58cm (27″) FHD

on 01-05-2017

I would advise you to use a CAC-1507 = USB Type C to Displayport 1.2.
No need to convert the signal this way … and your screen has a DP input.
It should also work with the CAC-1504 though.
Did you already try making a Custom Resolution for 1920x1080p 60Hz timing standard at “Auto” ?

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1 on 02-05-2017

thanks for your help

on 02-05-2017

very welcome

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