warranty

Updated on 06-07-2017 in R9 290 Series
3 on 05-07-2017

Hello, I am from Germany. My graphics card is broken and the warranty would be rejected because the warranty period had expired. The card is broken 2 months before the warranty expires. When does the guarantee at Club 3d count? From sale or from production?

I’m just slightly annoyed.

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0 on 05-07-2017

Hi XerXis,

Nothing more annoying thatn that stuff breaks just out of warranty period !
Club3D has a 2 year factory warranty from the moment we sell to our Distributors. Most partners  and shops also sell with 2 years warranty from the moment they sell the product. But for you most important is under what warranty conditions you bought it for whichever shop you bought it from. that can vary per country or even per shop. So please check your purchase invoice for that.
What is the serialnumber of the product ?

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1 on 05-07-2017

I have the serialnumber unfortunately not noted.
My dealer gives only the guarantee of the manufacturer and otherwise only the 2-year german warranty.
From the dealer I get only the time value.

on 06-07-2017

Serialnumber is on the backside on a little sticker on the backside of the Graphics Card, should be something like “DG140705001234”.
If you bought the card longer than 2 years ago and are out of warranty at the shop, the card is most certianly out of warranty at Club3D since we sold the card at earlier stage already. Sorry

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