[Paul]

Hi,
You can power up to 24 displays with the latest Catalyst OMEGA drivers and using 4 cards. In your case 9 displays is not a problem.
Now, for the outputs to DVI you need on each card 2 passive adapters and 4 active adapters if you do not have DisplayPort displays.
Check this page if you want to find out more about Eyefinity

[Paul]

Hi Darc,
There is no manual to use the software as it works very much in the same manner as the Catalyst Control center.
Please when overclocking do it always in small increments.
Regards

[Paul]

Can you tell me the power supply make and model?

[Paul]

Hi,
We do not recommend to run both Intel graphics and the AMD Catalyst control center. I will suggest to disable the onboard graphics under the mainboard BIOS and deinstall the intel graphics drivers.
As a matter of precaution, I will suggest to also deinstall the AMD Catalyst driver and reinstall them again. You can use this utility (DDU) once is done to completely remove the drivers and do it in safe mode.
Eyefinity 6 cards can run only two passive adapters and the rest must be active adapters unless you have displayport monitors. Make sure you always reset the display in case you have any issues.

[Paul]

Hi,
Can you write a mail to [email protected] and please send him your receipt of purchase so we can see what we can do for you?
Thank you in advance.

[Paul]

I have received news from the support team that they have created a ticket to swap the card for you. They should be in touch asap

[Paul]

Hi,
Did this happen when you swapped the card or when you installed the new card? Was Windows already installed with a old card?

[Paul]

Do you have UEFI enabled in the BIOS? Check if you can reset the BIOS to verify if the problem persist.
I saw this on the Gigabyte BIOS version U1L(UEFI BIOS)

1. Beta BIOS
2. UEFI BIOS
   (When updating from legacy to UEFI, use only the utility attached to your BIOS file) 

(Note) Some GIGABYTE utilities are not supported under UEFI BIOS architecture. Please remove Smart6, Dynamic Energy Saver, Smart TPM, and Touch BIOS utilities before updating the BIOS.
Did you update your mainboard to the latest version and installed it following this instructions?
The 6850 is not UEFI ready but the 290 it is.
Is it possible you can test the 290 in a different system to verify results?

[Paul]

Hi,
Have you tested your memory modules? Try one by one booting into the OS to see if this could be a memory issue.

[Paul]

I will try to contact them asap.
Keep you posted

[Paul]

Thank you for contacting us.
You can use the DVI and HDMI ports without problems but if you wish to add a third display you need to use a Mini-DP Active adapter. Adding a fourth display follows the same rule.
If you wish to add more than four you will need to purchase a MST Hub. The MST Hub is DP++ therefore you will only need to use passive adapters if you wish to connect displays that aren’t DP native.

[Paul]

Hi Vinnie,
Thank you for contacting us.
Can you answer these questions for us?
Can you detail your system specifications and OS?
Are you overclocking your system?
Have you clean your drives with DDU and reinstall your driver?
Is your system BIOS up to date?
Is your system chipset driver up to date?
Is your sound driver up to date?

[Paul]

Hi,
The MST Hub acts as an active adapter so you won’t need active adapters. The downside by buying the CSV-5400 to run HDMI displays is to buy adapters if you plan to use only HDMI displays.

[Paul]

We provide two years warranty on our products. If you have any issues with your retailer you can contact us.

[Paul]

That is the latest firmware.
Can you disable Pll over voltage on our mainboard BIOS?

[Author]

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